We include a one, two, or three-year active service agreement with the purchase of most of our licensed products to ensure your success. We offer an Annual Renewal Program to ensure customers have uninterrupted access to support and are always on the latest software versions.
Technical support is available to all Ipswitch product owners who are within warranty (e.g., 30 days from the date of purchase) or have an active service agreement. Service agreements are designed to help you optimize the installation and configuration of your software, resolve the occasional technical issue you may experience, and maximize the effectiveness of your Ipswitch products.
With “follow-the-sun” global support, a service agreement provides you with the right support at the right time. In addition to our support centers in North America, we have a full service center in Galway, Ireland that handles partner and customer interactions and inquiries in French, German, Spanish, Dutch, and English.
Our product roadmap is customer-driven and we strive to release one major version and one minor update every year. Our product managers and technical support team are all actively engaged with, and listen to, The Progress | Ipswitch Community and the voice of our customers. We incorporate their feature requests into major releases and requested enhancements and bug fixes into minor releases.
With an active service agreement, customers get priority access to all product updates, with upgrades being free.
We sponsor a number of virtual and on-site user activities every year with the objective to demonstrate products, share product information, interact with customers, and collect customer feedback on existing and new products. As a customer with an active service agreement, you will receive VIP invitations to these events.
Only customers with active service agreements are invited to participate in Ipswitch beta programs. Beta programs provide early, hands-on access to the next generation of software and the opportunity to discuss issues, ask questions, interact with Ipswitch product managers and developers, and help shape the direction of our products.