To ensure your success, we include a one, two, or three-year active service agreement with the purchase of most of our products.
With an active service agreement you get:
- Full access to the Progress Community
- Unlimited support during business hours
- Product updates and priority access to bug fixes
- VIP invitations to virtual and local user group activities
- Optional, emergency (extended) support 24 x 7 x 365
- Invitations to participate in product beta programs
Everything you need to succeed with Progress software, including downloads, training and more.
- Support: Create and manage your support cases
How to Create an Account
How to Open a Case
- Products: Manage your licenses and renewals and download products
- Questions: Ask questions within the Community and share your knowledge with others
- Ideas: Create, vote, and comment on product ideas
- Library: Download and share time-saving WhatsUp Gold scripts
- Training: Access training resources and online training
Renewing your service agreement each year ensures technical support and priority access to software updates.
How to renew:
Note: If your service agreement has lapsed, request a quote for a new one.
- Log in to the Progress Community and go to Product Downloads.
- Click on ‘Go To Download Centre’
- Select the appropriate asset to renew under My Company. If you do not see your product, Check the My Company's Products filter.
- Click the Add | Renew button.
- Review and update your product configuration, and get your quote.