Service Agreements and Renewals


Service Agreements

To ensure your success, we include a one, two, or three-year active service agreement with the purchase of most of our products.

With an active service agreement you get:
  • Full access to the Progress Community
  • Unlimited support during business hours
  • Product updates and priority access to bug fixes
  • VIP invitations to virtual and local user group activities
  • Optional, emergency (extended) support 24 x 7 x 365
  • Invitations to participate in product beta programs

Progress Community

Everything you need to succeed with Progress software, including downloads, training and more.

The Progress Community offers:
  • Support: Create and manage your support cases
    How to Create an Account
    How to Open a Case
  • Products: Manage your licenses and renewals and download products
  • Questions: Ask questions within the Community and share your knowledge with others
  • Ideas: Create, vote, and comment on product ideas
  • Library: Download and share time-saving WhatsUp Gold scripts
  • Training: Access training resources and online training


Renewing your service agreement each year ensures technical support and priority access to software updates.

How to renew:
  1. Log in to the Progress Community and go to  Product Downloads.
  2. Click on ‘Go To Download Centre’ 
  3. Select the appropriate asset to renew under My Company. If you do not see your product, Check the My Company's Products filter.
  4. Click the Add | Renew button.
  5. Review and update your product configuration, and get your quote.
Note: If your service agreement has lapsed, request a quote for a new one.