Clayton provides risk analysis, loss mitigation and operational solutions to the mortgage industry. Developed in collaboration with customers, Clayton’s solutions deliver transparency, independence, confidence, expertise and resources across the entire value chain. The company’s clients range from leading investment and commercial banks and institutional investors to government agencies and service providers.
Clayton started using WhatsUp Gold when it replaced a solution that managed only Windows systems and cost $44,000 for support. After moving to WhatsUp Gold, support costs dropped more than 90 percent.
At that point Jason alberino, the Systems administrator who maintains every aspect of the software, decided it was time for a clean start: he completely rebuilt the monitoring from scratch. “Finally we had a system that could monitor all our devices.”
Alberino performed a network discovery on all Vlans and began assigning devices into tier groups, depending on the severity of the alerts required: “It was simple.” This classification formed the basis for Clayton’s monitoring and alert approach, still in use today.
“We collect and alert on system performance, event log errors, disk space usage, Windows services and ports, Microsoft Exchange and many other active monitors, including fan, temperature, and power supply. The flexibility of WhatsUp Gold gives us the power to do all this,” comments alberino.
Priority alerts are sent to the operations staff’s mobile smartphones as well as to their emails. The operations team relies on WhatsUp Gold to set up a variety of alert types, intervals and actions.
Alberino states, “We are a 24x7 IT organization. Since moving to WhatsUp Gold we see improved uptime across all devices and higher satisfaction ratings from our end users. It doesn’t get any better than that.”