Privacy Policy

Privacy Policy

(Last updated May 9, 2018)

Ipswitch respects the privacy of visitors to www.ipswitch.com, other Ipswitch Web sites and their related Web pages, product pages, URLs, blogs and communities (each a “Website” and collectively the “Websites”).  This Privacy Policy outlines the information we will collect and how we will use that information. Please read this web page carefully. If you are not comfortable with the policies and practices it describes, you should not use the Websites.  As noted below, we may change this privacy policy at any time in our sole discretion.

As used herein, the words “user,” “you” and “your” mean users of the Website and the words “we,” “our,” “us” and “Ipswitch” mean Ipswitch, Inc., the owner and operator of the Website.

By using our site, you agree to this Policy. This is our entire and exclusive Privacy Policy and it supersedes any earlier version. We may change it by posting a new version on our site and by your use of the Website after posting you consent to the change.

Your information is being collected solely by Ipswitch.

Collection of personally identifiable information

We will not collect any personally identifiable information about you unless you provide it to us voluntarily and give your express consent to use it.

We collect personally identifiable information for the purposes listed below. 

Purchase: In addition to obtaining your name and other personal information, which may include your email address, postal address, and phone number, we may identify and log your browser type when you purchase our software online.

Contact and/or Billing Information: We may ask for your contact or billing information when you place an order, download an evaluation, join a discussion list, subscribe to a newsletter, contact us for support (technical or customer), or request related services requiring submission of contact and/or billing information.

User Surveys: Your participation in surveys is optional, although we may require your participation as a condition to a trial use of our software. We use this information to help us improve our software, plan marketing initiatives, develop new products and communicate with you about products, services or other topics that we think may interest you.

Other Content: You may be required to provide personal information in order to access whitepapers, ebooks, videos, demos or other forms of content.

Shopping Cart: We use cookies to identify you as a previous visitor to our Web site and keep track of items in your shopping cart. We may tie the cookie to any personal information we have about you.

Use of personally identifiable information

We may use the personal information you provide us for a variety of purposes, including support, authentication, marketing, and may share information for sales and marketing with our affiliates. We may also use your personal information to inform you of special offers, upgrades and other Ipswitch products and services the products and/or services of other third parties that may be of interest to you.

Sharing of personally identifiable information

We may share personally identifiable information with other persons in the circumstances listed below.

For legal purposes: To protect Ipswitch and others, we may release personal information and IP addresses when we believe release is appropriate to comply with the law or with legal process (such as a warrant, subpoena, or other court order); to enforce our software licenses, service agreements, Terms of Use and other rights; or to protect the rights and safety of others. This may include exchanging information with law enforcement agencies, or with other companies and organizations for fraud protection and credit risk reduction.

To persons who help us provide our products and services to you: We may provide personal and other information to third parties who work for us, such as companies that verify credit card information, process credit card payments, fulfill orders, provide customer service, analyze customer data, remove repetitive information from customer lists, and provide marketing services. Any such company or third party is required to maintain the confidentiality of that information and is prohibited from using that information for any purpose other than as authorized by us.

As part of a sale of our assets or a merger of our company: We may in the future sell all or part of our assets or be involved in a merger. It is customary for user information to be included with the transferred assets in these types of transactions.  However, we will take steps to assure that any personal information is used in a manner consistent with the terms under which it was collected.

To the Bureau of Export Administration: We are required by law to furnish a report to the United States Bureau of Export Administration stating the names and addresses of all non-U.S. businesses or organizations (but not individual consumers) who purchase online or register any of our software that contains an encryption feature.

European Union Residents

Ipswitch complies with EU Directive 95/46/EC, EU General Data Protection Regulation 2016/679 and the EU – U.S. Privacy Shield Framework as set forth by the U.S. Department of Commerce regarding the collection, use, and retention of personal information transferred from the European Union to the United States.

If you are located in the European Union, any personally identifiable information you provide us will also be governed by our standard Data Protection Addendum. To obtain a copy of the Data Protection Addendum, please contact us via email at: privacy@ipswitch.com.

Collection and use of non-personally identifiable information

We may also collect information about you that is not personally identifiable.  By your use of the Website you consent to the collection of such information.  If you do not want such information to be collected you should not use the Website.
Examples of non-personally identifiable we may collect are listed below.

When you visit our Website, our server logs your IP address, the time and duration of your visit, and the time and duration of the pages on our Website that you view. Ipswitch uses “cookies” on its own behalf so that we can better serve you with tailored information when you return to our site. Cookies are identifiers that a web site can send to your browser to keep on your computer to facilitate your next visit to our site. It may do such things as store the fact that you utilized certain aspects of the site so that the next time you visit we recognize you have certain interests. You can, if you wish, set your browser to notify you when you are sent a cookie, giving you the chance to decide whether or not to accept it.

Ipswitch uses a third-party vendor to help measure and analyze the effectiveness of its Websites and how visitors use its Websites. To do this, tracking techniques (e.g., cookies) are used to collect information, including the pages visited and navigation patterns, which help us learn how visitors use our sites, and what information is of the most interest to visitors to our Websites. Web-visit information may include the following:

A Web beacon is a small image we place in our Web-based e-mail communications. Web beacons allow us to access our cookie to tell us whether you have viewed our e-mail. If you set your browser to refuse cookies, the Web beacon will provide us only with information that an email has been viewed, but we will not be able to identify the visit with your browser.

Some of our products may transmit system, device or other product usage related information back to us. Depending on the application, this information may be anonymous or it may be associated with you.

We may share non-personally identifiable aggregate statistical information about our users with third parties.

Storage and Retention of Information

Ipswitch retains non-personally identifiable information collected from web site visitors indefinitely. We retain personally identifiable information collected from you only as long as necessary for the purpose for which you provide it or as required by law.  We may maintain and process such information directly or indirectly in one or more databases in the United States or elsewhere.

E-mails

To unsubscribe from Ipswitch emails, click here.

If you opt out or unsubscribe, we may, in compliance with the United States CAN SPAM Act of 2003, run our suppression list (addresses not to be emailed) against another list of names for an Ipswitch mailing or provide our suppression list to a third party for such verification.

When you opt-out or unsubscribe, you are doing so from our marketing messages. We may continue to send you transactional messages relevant to our business relationship. Transactional messages include information on product updates and upgrades, Service Agreement and subscription expirations and renewals, responses to inquiries, surveys and other information related to the product you downloaded or purchased.

What measures are in place to protect your information

We have implemented generally accepted security standards to protect information from loss, misuse and unauthorized access, disclosure, alteration or destruction. Only our employees and independent contractors have access to the information we collect, and these employees and independent contractors are made aware of and required to comply with our privacy policy.

Our order process is encrypted using an Extended Validation (EV) SSL (Secure Socket Layer) certificate.

Other Sites or Third Parties

This site contains links to other sites maintained by third parties; We are not responsible for the privacy practices of, content from, or actions of such third parties. When you click on such a link, you will leave the Website. The privacy policy of the external Web site will then be in effect. These links to other sites do not imply affiliation or endorsement of any linked site in any way.

Public Forums

We provide a Community to our users. Please note the following:

Use the Community at your own risk. Ipswitch reserves the right to, at our sole discretion and without notice, remove or refuse content.

Any information you post in the community becomes public information with the exception of support cases.

Your personal information displayed is limited (your name when posting or commenting) and this visibility can be changed within the My Settings area of your profile.

You can subscribe/unsubscribe to email notifications from the Ipswitch Community under the My Settings area of your profile.

Posting any unsolicited commercial messages, spam, or any content not associated to the Ipswitch community is prohibited.

Posting any information that violates or infringes on any copyright, intellectual property, privacy or publicity rights, or violates any confidentially agreements is prohibited.

Children

The Website is not directed at persons under 18 years of age and our content and other services are not written, intended, or designed for persons under 18 years of age. We do not intend to collect any personally identifiable information from such individuals. Where appropriate, Ipswitch will specifically instruct children not to submit such information on the Website. If a child has provided us with personally identifiable information, a parent or guardian of that child should contact us at the mailing address or e-mail address listed at the bottom of this policy if he would like this information deleted from our records. We will use reasonable efforts to delete the child's information from our existing files.

Legal

Ipswitch corporate web sites operate as-is and as available. Any warranties of accuracy, quality, title, fitness or merchantability are disclaimed. We are not liable for direct, indirect, incidental or consequential damages, or for events beyond our direct control.

Massachusetts law governs this Policy, excluding conflicts of law principles. Any provision of this Policy that is illegal or unenforceable shall be deemed automatically conformed to the minimum requirements of law. Any legal actions against us must be commenced in Suffolk County, Massachusetts within one year after the claim arose, or be barred.

How You Can Access Or Correct Your Information

To change or correct your contact information previously provided, please contact us via email at: privacy@ipswitch.com.