Q1: What is WhatsUp Gold 2018?

WhatsUp Gold 2018 is the latest revision of the perennial favorite network and infrastructure monitoring choice of tens of thousands of IT professionals. With the new capabilities included in this latest version, WhatsUp Gold now offers more at-a-glance visibility to more of your IT environment, through a single interface, be it on-premises or in the cloud, than any of our competition.
 

Q2: What is New in WhatsUp Gold 2018?

New features of WhatsUp Gold 2018 include:

  • Enhanced cloud monitoring capabilities including:
    • The ability to monitor and alert on every aspect of your AWS and Azure implementations provided via their respective APIs
    • Cloud usage, billing and performance reports
  • Overview dashboard for at-a-glance network status
  • Meraki wireless network monitoring via integration with the Meraki cloud
  • Slack integration for broadcasting alerts to multiple individuals
  • Dell Compellent storage monitoring
  • More wireless reports showing more detail (i.e., radio type) for faster troubleshooting
  • Wireless APs now display SSID name instead of individual clients for a clearer, less-cluttered map view
  • 200+ new icons that can be applied via device roles to make device identification/categorization on the map easier
  • A passive monitor indicator to device icons on map views

 

Q3: What is the new cloud monitoring capability?

WhatsUp Gold allows you to monitor it all from a single interface. Monitor the status and performance of all your cloud services and applications. Track and receive notifications for every aspect of your cloud implementation that AWS and Azure provide through their API.

Generate a cloud dashboard that shows the up/down status of deployed machines. Track their performance. Generate alerts on any parameter you can track. Compare all of that with a pricing dashboard that monitors your expenditures throughout the month. Get alerts when you've exceeded a certain run-rate or threshold on cloud expenditures. Generate executive reports to justify cloud expenditures.


Q4: What new features have been added to WhatsUp Gold's wireless capabilities?

WhatsUp Gold 2018 brings a range of new capabilities in wireless monitoring including:

  • Meraki wireless network monitoring via integration with the Meraki cloud
  • More wireless reports showing more detail (i.e., radio type, etc.)
  • Wireless APs now display SSID name instead of individual clients for a clearer, less-cluttered map view.


Q5: Have there been any improvements to discovery and mapping?

WhatsUp Gold 2018 is another example of our continuous efforts to provide best-in-class discovery and mapping capabilities. Besides discovery performance improvements, new features include:

  • 200+ new icons that can be applied via device roles to make device identification/categorization on the map easier
  • A passive monitor indicator to device icons on map views

 

Q6: How does WhatsUp Gold 2018 improve the customer's ability to provide proactive network monitoring?

WhatsUp Gold 2018 allows the user to see what's up and what's down instantly. They get complete visibility to the status of network devices, systems and applications whether they are in the cloud or on-premises. Proactive notifications alert them to developing issues before users report them.


Q7: How does WhatsUp Gold 2018 compare to the competition?

WhatsUp Gold 2018 enables IT teams to monitor more of what matters in their IT environment, through a single interface than any of its competitors. There is no need to learn different products for different insights in to your networked environment. Proactively monitor network devices, network traffic, applications, services, wireless (including Cisco Meraki), virtual environments, physical servers, Windows servers, Linux and Apache, Java environments and device configurations, AWS and Azure availability and performance, storage devices - even HTML certificates all through a single interface.

It also provides more 'at-a-glance' visibility to the status and performance of that extended environment. We know our customers wear multiple hats and can't afford to invest large amounts of time trying to extract the information they need from their management tools. That's why Ipswitch focuses so much attention on making WhatsUp Gold the perfect balance of visibility and ease of use. WhatsUp Gold provides an interactive network map that puts everything in context. It quickly responds to filter views by device type or state or provide overlays showing wireless networks, virtual environments, cloud resources, network dependencies or interface utilization. Users can Initiate troubleshooting and administrative workflows directly from the map to assure the fastest time to answers.

WhatsUp Gold 2018 provides the tools users need to setup the dashboards, notifications and reports that best fit their requirements. They can drag and drop dashboard components, right click to sort, filter or change chart types and empower themselves, their teams or their management with just the information they need when and where they need it. Any dashboard can be exported as a live link to easily share customized views with any audience.


Q8: How easy is WhatsUp Gold 2018 to deploy and operate?

Ipswitch focuses a lot of time and energy on making our product easy to deploy and operate. Advanced discovery capabilities that automatically place everything connected to the network on a unique interactive map so users can see their entire IT environment in context. They can then initiate troubleshooting and administrative workflows directly from the map to accelerate workflows and time to answers.

WhatsUp Gold's discovery process automatically applies out-of-the-box or custom device roles to accelerate monitoring setup. Users up and running in an hour with immediate visibility through the interactive network map and notifications through email, SMS or slack of developing problems. From there they can quickly create custom dashboards just the way they want them. Once it's up and running, they can 'set it and forget it' until they need to complete an administrative task or react to a problem. That's why tens of thousands of IT pros love WhatsUp Gold.


Q9: Can I migrate from a previous version of WhatsUp Gold to WhatsUp Gold 2018?

Yes, Ipswitch will support upgrades from WhatsUp Gold version 15.x and forward.
 

Q10: Will I need to be on an active service agreement in order to upgrade to WhatsUp Gold 2018?

Yes, only customers on active service agreements are able to upgrade to WhatsUp Gold 2018.
 

Q11: Who will be automatically upgraded to WhatsUp Gold 2018?

All users with an active support contract will be given upgrade access to WhatsUp Gold 2018.
 

Q12: Why is it named WhatsUp Gold 2018?

Consistent with Ipswitch’s naming convention, this version of WhatsUp Gold is named after the year in which it is released. Products launched in the first half of the calendar year are assigned that year’s name, while those launched later in the year are assigned the following year’s name.  


Q13: Why should I upgrade to WhatsUp Gold 2018?

Whether you’re using WhatsUp Gold 2017 or earlier versions, there are a number of key advantages you can realize by upgrading to WhatsUp Gold 2018:

  • More features and functionality than previous versions – WhatsUp Gold 2018 now supports many features not supported in WhatsUp Gold 2017.
  • Improved Performance – WhatsUp Gold 2018 is faster than ever and puts less strain on your network so you can troubleshoot faster
  • Improved Interfaces – we listened to your feedback and we’ve made hundreds of improvements to the WhatsUp Gold interface that make it simpler, faster and easier to use


Q14: Who can benefit from WhatsUp Gold 2018?

WhatsUp Gold benefits a wide variety of IT professionals:

  IT Position   Benefits
IT Directors
 
  • Ensure network reliability, capacity and performance to meet changing demands
  • Exceed SLA, MTTA and MTTR targets
  • Do more with less staff and operate within budget
Network Administrators
 
  • Continuous monitor across your entire networked infrastructure, on-premises or in the cloud, with easy-to-use but powerful software
  • Leverage intuitive workflows, an interactive network map and easy to customize alerting, dashboards and reports for in-context visibility
  • Resolve network issues quickly and before end users call.
System Administrators
  • See server problems in the context of physical and virtual machines and applications
  • Find and fix problems fast
  • Get push-button inventory reports
  • Manage Hyper-V and VMware hosts, resource pools and VMs
  • See your virtual and physical environments in context
  • Find and fix problems fast


Q15: What editions of WhatsUp Gold are available?

As IT and business requirements get more complex, we've made things simpler. WhatsUp Gold's enhanced licensing structure is designed to make it easy for customers to choose the solution that best fits their requirements. WhatsUp Gold 2018 is available in two editions:

  • WhatsUp Gold Premium provides both up/down status and proactive performance monitoring of network devices and servers as well as wireless (including Meraki), AWS and Azure cloud environments, and storage devices from EMC and Dell. The Premium edition can also be extended with add-on modules for Network Traffic Analysis, Virtualization Monitoring, Application Performance Monitoring and Configuration Management.
  • WhatsUp Gold Total Plus provides all of the functionality of Premium, as well as support separately priced features such as distributed monitoring or failover, and also includes scalability pollers, Network Traffic Analysis, Virtualization Monitoring, Application Performance Monitoring and Configuration Management.

 

Q16: How do I evaluate WhatsUp Gold 2018?

Download a free trial from the Ipswitch website
 

Q17: As a customer, how do I download the latest version?

Customers with an active support agreement can download WhatsUp Gold 2018 via the “My Products” link at the Ipswitch Community. New customers can download a free trial or request a quote or connect directly with our sales team.

Q18: What if my service contract has expired and I want to upgrade to WhatsUp Gold 2018?

One of the great benefits of having a current service agreement is access to the latest software features. To learn more about your options for renewing your agreement please contact sales.
 

Q19: I am an existing customer with an Edition that is no longer offered, what will happen if I upgrade?

If you own WhatsUp Gold Basic edition, are under an active service agreement and download WhatsUp Gold 2018, you will be 'migrated' to WhatsUp Gold Standard edition with equivalent functionality.

If you own WhatsUp Gold Basic edition, are under an active service agreement and do not download WhatsUp Gold 2018, you will stay at WhatsUp Gold 2017 Basic edition.

If you own WhatsUp Gold Pro edition, are under an active service agreement and download WhatsUp Gold 2018, you will be 'migrated' to WhatsUp Gold Premium edition with equivalent functionality.

If you own WhatsUp Gold Pro edition, are under an active service agreement and do not download WhatsUp Gold 2018, you will stay at WhatsUp Gold 2017 Pro edition.

If you own WhatsUp Gold Total edition, are under an active service agreement and download WhatsUp Gold 2018, you will not be 'migrated' but will stay at Total edition.

If you own WhatsUp Gold Total edition, are under an active service agreement and do not download WhatsUp Gold 2018, you will stay at WhatsUp Gold 2017 Total edition.

 

Q20: Where can I get more information?

You can find more information about WhatsUp Gold 2018 at the WhatsUp Gold product page or contact sales.
 

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