Case Studies

Automating Patient Surveys

MOVEit helps a hospital's IT team automate their internal patient satisfaction and HCAHPS survey processes

Patient Satisfaction is Top of Mind

Patient satisfaction is top of mind for hospitals. Collecting and processing information about a patient’s experience can help to improve the overall quality of care received by patients and streamline operational procedures within the hospital.

As a way of collecting data, hospitals often send out surveys to inpatients after they have been
discharged using third-party agencies. These agencies use a patient’s medical record to customize each survey to focus on the individual experience based on the procedures that were performed on the patient.

MOVEit Automation can help automate the transfer of patient medical records to the third party agencies that administer and compile the results of the surveys. By automating the process, hospitals can be sure all patient discharge information is securely delivered to the third-party agency for appropriate processing and patient survey dissemination on a regular basis.

HCAHPS Surveys for CMS

The HCAHPS (Hospital Consumer Assessment of Healthcare Providers and Systems) survey is a standardized national survey designed to measure a patient’s perception of impatient care during their hospital stay. It was developed by the Centers for Medicare and Medicaid Services (CMS) and the Agency for Healthcare Research and Quality (AHRQ). The results of this survey are publicly reported and drive incentives for hospitals to improve the quality of care for patients.

Patient discharge records are transferred to survey agencies which determine the pool of eligible patients and administer the surveys accordingly. The hospitals need to ensure the records, which contain PHI, are transmitted in a secure manner that is in compliance with HIPAA regulations.

MOVEit Automation can help automate the transfer of patient discharge records to the third party agencies that administer and compile the results of the surveys. By automating the process, hospitals can be sure all patient discharge information is securely delivered to the third-party agency for appropriate processing and patient survey dissemination on a regular basis.

Download The PDF
Learn More About MOVEit® Managed File Transfer