Kwik-Fit UK selects WhatsUp Gold to monitor its remote sites and provide bandwidth utilisation of critical offices
Lexington, Mass. – April 8, 2010 –Ipswitch Inc.’s network management division, makers of WhatsUp Gold, today announced that Kwik-Fit, the automotive parts repair specialists and leading fast-fit tyre supplier in the UK, is using Ipswitch WhatsUp Gold to monitor the network status of over 700 remote sites.
“WhatsUp Gold allowed us to do exactly what we wanted to do – provide up/down monitoring and alerting of all our remote sites coupled with bandwidth utilisation of critical offices, while also allowing us to expand our monitoring capabilities through SNMP and WMI monitoring,” said Neil Mitchell, Network Manager, Kwik-Fit UK. “With WhatsUp Gold we are able to monito critical applications such as mail queues, the number of remote VPN users connected and the core device environmental data. The NetFlow plug-in is also being used at some of our critical offices, enabling us to see exactly what traffic is flowing in more detail and instantly troubleshoot network issues.”
With WhatsUp Gold installed, the IT department can be much more pro-active in fault resolution. As Mitchell explained, it often knows when there is a problem before the users have even realised themselves. “We can also determine patterns. For example, if a site has gone down a number of times in a short period, it may indicate a circuit stability issue, or we can check for network problems retrospectively − if one of our overnight processes fails we can check to see if there were any network issues at the time.”
“If our helpdesk gets a call from an employee complaining of a drop in connectivity we can check the live WhatsUp Gold data and which sites are down. If WhatsUp Gold deduces that these sites are all connected with a particular ISP we can raise a call with them to ensure swift problem resolution. Using the historical reports we can even advise the ISP of exactly when and for how long a particular site was down.”
WhatsUp Gold has proven almost instant return on investment as the IT Department needs spend far less time troubleshooting issues, as WhatsUp Gold does all the groundwork, leaving them time to work on other IT projects that will help take the company forward.
“As our business develops, the importance of network connectivity becomes more critical. WhatsUp Gold certainly helps cut the time taken to resolve issues,” said Mitchell.
Kwik-Fit are experts in automotive parts repair including tyres, brakes, exhausts, MoT testing, car servicing, air conditioning recharge and windscreen repair. Kwik-Fit is the leading fast-fit supplier of tyres in the UK with over 600 branches and is part of the Kwik-Fit Group, owned by PAI, a leading European private equity firm with offices in Paris, London, Madrid and Milan. Kwik-Fit operates from almost 1,800 service points across Europe and includes Kwik-Fit Netherlands and Speedy in France as well as the UK operation. The company services the requirements of almost 7.5 million motorists a year and is Europe’s largest fast-fit services provider.
About The Network Management Division of Ipswitch, Inc.
The Network Management Division of Ipswitch, Inc. is the developer of the WhatsUp Gold suite of innovative IT Management software. WhatsUp Gold delivers comprehensive network, system, application and event log monitoring and management solutions for small and medium businesses and enterprises. Built on a modular, yet integrated architecture - the affordable and easy-to-use solutions scale with the size and complexity of any physical or virtual IT infrastructure. From a single console, WhatsUp Gold supports standard IT management tasks including automated discovery, mapping, real-time monitoring, alerting, troubleshooting and reporting. Over 100,000 networks worldwide use WhatsUp Gold solutions to assure the availability, health and security of their critical business infrastructure today. Ipswitch, Inc.’s Network Management Division recently added to its product line complete, easy-to-use solutions for Windows Security Event Management (SEM) and Log Management for small businesses and enterprise-level organizations suite with the acquisition of Dorian Software Creations, Inc. WhatsUp Gold was named Network Management Product of 2010 by Network Computing Magazine and earned the Network Products Guide 2010 Product Innovation Award in Network Management. To learn more about WhatsUp Gold – the best value in IT Management software, download a free trial or to make a purchase, please visit: https://www.ipswitch.com/forms/free-trials/whatsup-gold/