May 16 2018

Ipswitch Expands Technical Support Hours for Asia Pacific Region

Ipswitch Optimizes Support for WhatsUp Gold Network Monitoring Asia Pacific Partners and Customers

BURLINGTON, Mass. – May 16, 2018Ipswitch®, producer of award-winning and easy to use secure file transfer and network management software, has expanded technical support hours for WhatsUp Gold® network monitoring for the Asia Pacific region, effectively immediately. Ipswitch now offers full “follow-the-sun” coverage during all customers’ and partners’ local business hours. Technical support is available for customers with an active service agreement, subscription or under warranty.

“In 2016, the Technical Support team expanded coverage to meet partners’ and end-users’ needs in EMEA through our Galway office, and now, this is a natural progression to optimize support for our Asia Pacific customers and partners,” said Julie Jenkins, Vice President, Global Technical Support at Ipswitch. “The Asia Pacific region is a significant portion of our business, and we look forward to further extending our top notch support to the region.”

The Asia Pacific region accounts for approximately 10 percent of Ipswitch’s current case volume for WhatsUp Gold. Trusted by thousands of organizations worldwide, WhatsUp Gold 2018 was recently released with added cloud performance, wireless and SaaS capabilities. For more information, visit: https://www.ipswitch.com/network-monitoring

“The technical support from Ipswitch has always been outstanding and now with ‘follow-the-sun’ coverage, our partners and customers can now access support from anywhere in the world and at any time of the day,” said Martin Higham, CTO at Digital Network Australia.

“Ipswitch is known to have trustworthy solutions,” said Biga Luk, Managing Director at Ingram Micro (China) Limited. “Enterprise customers proactively keep track of healthiness of mission critical devices, applications and file services. As a critical component running 24x7, fast and immediate support is essential. As a global value added distributor, we understand and highly appreciate the extended support service coverage for our partners and customers in Asia Pacific region.”

The methods for contacting Technical Support have remained unchanged with this expansion. For more information on Ipswitch Technical Support, visit: https://community.ipswitch.com/s/support
 
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About Ipswitch 
Ipswitch produces and sells file transfer and network management software for IT professionals. In business since 1991, Ipswitch has over 28,000 SMB and enterprise customers with over 1 million end users in 192 countries. Ipswitch’s suite of network and security solutions includes WhatsUp® Gold for network monitoring and MOVEit® and WS_FTP® for secure file transfer. Ipswitch’s focus on customer success is evidenced by an on-line community with over 115,000 members. To meet the varying needs of its customers, Ipswitch solutions support a range of environments including on-premise, hybrid and public or private cloud, via perpetual and subscription licensing. Ipswitch solutions meet the highest commercial and government data security requirements and are PCI, HIPAA and GDPR compliant.

The company has offices throughout the U.S., Europe, Asia and Latin America. For more information, visit https://www.ipswitch.com/ or connect on LinkedIn and Twitter. To learn about Ipswitch’s strategic alliances or global network of partners, visit https://www.ipswitch.com/partners.


Media Contact:
Benedicte Ferrari
bferrari@ipswitch.com


 

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