Jun 21 2017

Ipswitch Customer Community Honored with Best Support Website Award by Association of Support Professionals (ASP)

Ipswitch Customer Community Offers One-Stop Online Platform for Easy Access to Manage Products, Get Support, Ask Questions and Share Ideas 24/7

LEXINGTON, Mass. – June 21, 2017Ipswitch®, the leader in easy to deploy, manage and use file transfer and network management software, announced its Ipswitch Customer Community, allowing all customers easy 24/7 access to manage their products, get support, ask questions and share ideas, was one of ten support sites honored with a "Best Web Support Sites of 2017" Award by the Association of Support Professionals (ASP). Ipswitch’s Customer Community, honored in the category of small companies (under $100 million), was ranked by at least five independent judges on 25 criteria, including knowledgebase and search implementation, community engagement, usability, design, navigation and interactive features.

“With Ipswitch’s recently launched new customer community, we listened to our customers’ needs and focused on a solution that enables them to get their jobs done more effectively with a seamless customer experience,” said Richard Welch, Executive Vice President, Customer Satisfaction at Ipswitch. “By keeping the site, navigation and terminology simple, we have made great advances with increasing customer success and loyalty with our products and services. We are honored to be among only ten companies recognized for defining best practices in web-based community support.”

The Ipswitch Customer Community is the one-stop for customers to access support, product news and upgrades, training, certification, knowledge base, group discussions, share ideas and provide feedback on experiences or ask a question. They can also attend online product demonstrations or have quick and easy access to a sales representative through their community account. The portal visitors have grown 15 percent per month since the December launch with an expected 25,000 organic visits in June.

The platform offers a single, unique identity with login credentials, enhanced support for browsers, tablets and mobile devices as well as one exclusive search for all data repositories – knowledge base, questions, ideas and online help. All former customer portals, knowledge bases and the old community (WUGSpace) are now combined into this single site and experience.

The ASP competition has been ongoing since 1998. For the complete list of 2017 winners, visit: http://www.asponline.com/Announcement.asp.

Ipswitch customers can access the community portal at: https://community.ipswitch.com/s/.


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About The Association of Support Professionals (ASP)
The Association of Support Professionals (ASP) was founded in 1995 by Jeffrey Tarter. The association currently has approximately 1000 members, most in North America, approximately 200 in Europe, and another 100 scattered between Australia and Asia. Members are mostly managers, directors, and executives of service and support organizations both internal and external. Individual membership is only $150 per year and there is a corporate membership program as well. ASP also has a free LinkedIn group of over 7,600 interested parties. More information about ASP and the Top Ten competition is here: www.asponline.com.

About Ipswitch
With over 1 million users from 42,000 companies managing more than 150,000 networks in 116 countries, Ipswitch designs and develops industry-leading software that enables the easy delivery of 24/7 performance and security across cloud, virtual and on-premise environments. IT teams worldwide rely on 25 years of innovation to optimize and secure business transactions, applications and infrastructure with Ipswitch MOVEit® secure file transfer, Ipswitch WhatsUp® Gold network monitoring and Ipswitch WS_FTP®. Available directly or through strategic alliances with leading IT vendors and the company’s fast-growing global partner ecosystem, Ipswitch’s wide portfolio improves application and network performance, monitors diverse IT environments and ensures secure exchange of data that meets PCI, HIPAA, GDPR and other industry and government data security and regulatory requirements.

The company has offices throughout the U.S., Europe, Asia and Latin America. For more information, visit https://www.ipswitch.com/ or connect on LinkedIn and Twitter. To learn about Ipswitch’s strategic alliances or global network of partners, visit https://www.ipswitch.com/partners.

Media Contact:
Benedicte Ferrari


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