This set of scripts is part of a system to extend the functionality of WhatsUp Alerting to include ticketing and alert escalations.  It works like this.  You define a profile for alerts to go out to several pagers like you might do now.  You would send alerts to, say two users at 2 minutes down, and those 2 plus one more (manager perhaps) at say 5 minutes down, and those three plus one more (director maybe) at say 10 minutes down.  The scripts first limit the number of pages each person gets to one for each state change, regardless of how may active monitors you have specified to alert on (so if you send pages on telnet and ping being down, the users only get one page at two minutes, then one the next state change to 5 minutes, etc.  If you run Advanced Email Parser (AEP) on the server and use the Acknowledge script, a user can acknowledge an alert simply by replying (well forwarding it back to WhatsUp).  AEP grabs the Email, and sends out a notice, only to those who have received a DOWN alert thus far, notifying all of them that the responder owns the ticket.  The scripts then suppress further alerts from going out (so if you act quick, your manager and director don't get an alert).  Also, once the service is restored, the scripts only allow UP alerts to those users that received DOWN alerts.

 

There is one more file that might be useful.  The configuration file for AEP.  Anyone using this config fill will have to look through it and make changes where necessary (username/password for the Email account they want to forward acknowledgements to, the directory and file the what to save logs to, etc...)  I attached the file that I use this a generic username/password.