Preface

What This Package Includes

The Ipswitch Products

Chapter 1: Introduction

What is WhatsUp Gold?

Overview of Basic Features

Using the Web Interface

Mapping the Network

Monitoring the Network

Getting Information from the Network Map

Application and Map State Icons

Getting Status for a Device

Getting Information via Notifications

Logs and Reports

Additional Features

What's New in Version 8.0?

System Requirements

Upgrading

Installation

Trying WhatsUp Gold on Your Network

Creating a New Network Map

Adding a File Server

Initiating Monitoring

Running WhatsUp Gold as an NT Service

Setting Up to Run as an NT Service

Starting and Stopping the NT Service

Chapter 2: Creating Network Maps

Ways to Map Your Network

The Discover and Map Wizard

Mapping a Hierarchical Network (SNMP)

Using SmartScan

Results of the SmartScan

SNMP Manageable Devices

Mapping a Flat Network

Results of the Scan

Discover Devices from Network Neighborhood

Loading a Hosts File

Manually Creating a Map

Reading a Network Map

Setting Map Polling Properties

Saving and Naming a Network Map

Saving a Context

Chapter 3: Additional Mapping Techniques

Getting New Data into an Existing Map

Active Discovery of Devices

Exporting and Importing Map Data

Changing the Map Database Format

Traceroute Mapping

Mapping Link Lines

Using Custom Devices

Creating a Subnet

Master Switches and Misc. Settings

Chapter 4: Editing Network Maps

Getting In and Out of Edit Mode

Tips for Making a Map Easier to Read

Draw Toolbar

Keeping Tools Active

Drawing

Attached Lines

Setting the Map Display

Setting Colors and Views

Optional Map Views

Device States

Creating Text Captions

Using Dependency Arrows

Arranging the Toolbars

Galleries

Chapter 5: Working with Devices

The Polling Method

Defining General Properties

Setting Up Monitoring

Using the Right Mouse Menu

Using Quick Status (Status)

Adding a Command to the Right Mouse Menu

Adding Custom Menus to a Group of Devices

Program Variables

Customizing Device Types

Creating a Device Type

Changing the Double-Click Action for Customized Devices

Running a script or program for customized devices

Add Web Menu Items to Devices

Using the Customized Devices on a Map

Scanning and Mapping a Device

Changing the Standard Device Icons

Chapter 6: Monitoring Services

Monitoring Standard TCP/IP Services

Monitors and Services

Defining a Custom TCP/IP Service

Script Syntax

SimpleExpect Keywords

Flow Control Keywords

Using Rule Expressions

Rule Expressions Text and Quantifiers Tables

Testing a Rule Expression

Defining an SNMP Object to Monitor

Summary of Service Monitoring Requirements

Chapter 7: Monitoring Events

Configuring the Event Servers

What is an Event Server?

Adding Events to the Events Library

Defining an SNMP Trap Event

Defining a Syslog Event

Defining a Windows Log Event

Using Events for the First Time - A Simulation

Adding an Event to a Device

Associating an Alert to your Event

Event Visual Indicator

Manually Triggering your Event

Chapter 8: Setting Up Notifications

Defining Notifications

Defining Beeper Notifications

Defining Pager Notifications

Defining SMS Notifications

Defining E-mail Notifications

Defining Service Restart Notifications

Defining Sound Notifications

Defining Syslog Notifications

Defining Text to Speech Notifications

Defining WinPopup Notifications

Defining Group Notifications

Defining Program Notifications

Event Name Information

More details for On Event (regarding SNMP Trap events)

Notification Message Variables

The Event Notification Variable %(*)

Testing Notifications

Setting Up a Voice Modem

Defining Voice Notifications

Creating a voice notification:

Assigning Alerts to Devices

Using the Alerts Dialog

Assigning Alerts to Selected Devices

Assigning a Notification to an Alert

Editing Alerts

Chapter 9: Working from the Console

Opening Network Maps

Starting and Stopping Polling

To Initiate Automatic Polling

To Stop Automatic Polling

To Check a Device

Reading the Network Map

Receiving Alarms

Receiving Notifications

Acknowledging Alerts

Using the Status Window

Viewing and Changing Dependencies

Setting "Up" and "Down" Dependencies

Viewing the Polling Statistics

Viewing Active Notifications

Using the Mini Status View

Chapter 10: Logs and Reports

WhatsUp Gold Syslog

Logging and Reporting Activities

Actions that Trigger Entries in the Activity Log File

Changing How Activities Are Logged

Viewing the Activity Log

Creating an Outage Report

Debug Log Information

Using the Command Line for Outage Reports

Basic Command Syntax

Examples

Return Codes

Logging and Reporting Polling Statistics

The Polling Statistics

Changing Statistics Logging

Creating Reports on Polling Statistics

Exporting Raw Data

Statistics Report Legend

Using the Command Line for Statistics Reports

Basic Command Syntax

Examples

Return Codes

Creating Performance Graphs

Graph Options

Creating a Graph

Using Search Expressions

Sample Performance Graphs

Viewing, Printing, and Exporting Performance Graphs

Using the Command Line for Performance Graphs

Basic Command Syntax

Examples

Exporting Multiple Report Jobs

Sending Recurring Notifications

Chapter 11: Working from a Web Browser

Setting Up the WhatsUp Gold Web Server

Making Maps Available for Web Viewing

Setting Web Server Access

Default User Accounts for the Web Server

Setting Up User Accounts for the Web Server

Selecting Map Level Security Settings

Setting Web Access by IP Address

Logging On to the Web Server

WhatsUp Gold Web Display

Setting Web Colors

Customizing Your WhatsUp Gold Web Site

Chapter 12: Monitoring SNMP Devices

SNMP Implementation in WhatsUp Gold

SNMP Overview

Management Information Base (MIB)

Security

SNMP Agent or Manager

SNMP Operations

SNMP Traps

Setting Up the MIB Identifiers

Viewing SNMP Objects

SNMP Viewer

To view interfaces for an SNMP manageable device:

To view detailed SNMP data for an interface:

To graph any of the SNMP counters:

To view other SNMP objects for the selected device:

To view SNMP objects for other devices:

Device SNMP Info

MIB Viewer

To monitor an SNMP Object:

To get the object identifier for an SNMP Object:

ARP Table

Address Table

Route Table

Interface Table

Graphing SNMP Values

Starting the SNMP Graphing Utility

Adding, Editing, and Deleting SNMP Objects

Viewing Item Values

Editing Item Properties

Deleting Items from the Graph

Saving and Opening Graph Files

Editing Graph Properties

Receiving SNMP Traps

Setting Up SNMP Trap Events

Assigning SNMP Trap Events to a Device

Setting Up Notifications for SNMP Trap Events

Viewing Trap Log Entries

Monitoring SNMP Service

Chapter 13: Using Network Tools

Using Format, Copy, and Print Functions

Printing Results

Displaying Device Information (Info Tool)

Checking a Web Address (HTML Tool)

Synchronizing Time (Time Tool)

Verifying Connectivity (Ping Tool)

Tracing a Route (TraceRoute Tool)

Finding Host and Name Server (Lookup Tool)

Getting Information About Users (Finger Tool)

Getting Owner Information (Whois Tool)

Searching Directories (LDAP Tool)

Viewing Quotations (Quote Tool)

Scanning Your Network (Scan Tool)

Viewing and Graphing SNMP Values (SNMP Tool)

Displaying Network Information (WinNet Tool)

Testing Data Speed (Throughput Tool)

Viewing Local System Information

Glossary

Index