Contents

Preface

What This Package Includes
The Ipswitch Products

Chapter 1: Introduction

What is WhatsUp Gold?
Basic Features
Mapping the Network
Monitoring the Network
Getting Information from the Network Map
Getting Status for a Device
Getting Information via Notifications
Logs and Reports
Additional Features
What's New in Version 7.0?
System Requirements
Upgrading
Installation
Trying WhatsUp Gold on Your Network
Creating a New Network Map
Adding a File Server
Initiating Monitoring
Running WhatsUp Gold as an NT Service
Setting Up to Run as an NT Service
Starting and Stopping the NT Service

Chapter 2: Creating Network Maps

Creating a Network Map
Discover and Map Network Devices
Mapping a Hierarchical Network
Using SmartScan
Results of the SmartScan
Mapping a Flat Network
Results of the Scan
SNMP Manageable Devices
Discover Devices from Network Neighborhood
Loading a Hosts File
Traceroute Mapping
Manually Drawing a Map
Reading a Network Map
Tips for Making a Map Easier to Read
Device Properties
The Polling Method
Defining General Properties
Setting Up Monitoring
Using the Right Mouse Menu
Adding a Command to the Right Mouse Menu
Adding Custom Menus to a Group of Devices
Program Variables
Customizing Device Types
Creating a Device Type
Changing the Double-Click Action for Customized Devices
Running a script or program for customized devices
Add Web Menu Items to Devices
Using the Customized Devices on a Map
Scanning and Mapping a Device
Changing the Standard Device Icons
Creating a Subnet
Active Discovery Settings
Setting Map Polling Properties
Setting the Map Display
Colored Link Lines
Setting Map Colors and Views
Optional Map Views
Device States
Editing a Network Map
Getting In and Out of Edit Mode
Draw Toolbar
Keeping Tools Active
Drawing
Attached Lines
Creating Text Captions
Arranging the Toolbars
Galleries
Saving and Naming a Network Map
Saving a Context
Exporting and Importing Map Data

Chapter 3: Setting Up Notifications

Defining Notifications
Defining Sound Notifications
Defining WinPopup Notification
Defining Pager Notifications
Defining Beeper Notifications
Defining E-mail Notifications
Defining Text to Speech Notifications
Defining Group Notifications
Notification Message Variables
Testing Notifications
Defining Program Notifications
Defining Syslog Notifications
Setting Up a Voice Modem
Defining Voice Notifications
To create a voice notification:
Assigning Alerts to Devices
Using the Alerts Dialog
Assigning Alerts to Selected Devices
Assigning a Notification to an Alert
Editing Alerts

Chapter 4: Monitoring Services

Monitoring Standard TCP/IP Services
Monitors and Services
Defining a Custom TCP/IP Service
Using Rule Expressions
Rule Expressions Text and Quantifiers Tables
Testing a Rule Expression
Summary of Service Monitoring Requirements
Custom Services API

Chapter 5: Working from the Console

Opening Network Maps
Starting and Stopping Polling
To Initiate Automatic Polling
To Stop Automatic Polling
To Check a Device
Reading the Network Map
Receiving Alarms
Receiving Notifications
Acknowledging Alerts
Using Quick Status (Status)
Using the Status Window
Viewing and Changing Dependencies
Setting "Up" and "Down" Dependencies
Viewing the Polling Statistics
Viewing Active Notifications
Using the Mini Status View

Chapter 6: Logs and Reports

WhatsUp Gold Syslog
Logging and Reporting Events
Types of Events Logged
Changing How Events Are Logged
Viewing the Event Log
Creating an Event Report
Debug Log Information
Using the Command Line for Event Reports
Basic Command Syntax
Examples
Return Codes
Logging and Reporting Polling Statistics
The Polling Statistics
Changing Statistics Logging
Creating Reports on Polling Statistics
Exporting Raw Data
Statistics Report Legend
Using the Command Line for Statistics Reports
Basic Command Syntax
Examples
Return Codes
Creating Performance Graphs
Graph Options
Creating a Graph
Using Search Expressions
Sample Performance Graphs
Viewing, Printing, and Exporting Performance Graphs
Using the Command Line for Performance Graphs
Basic Command Syntax
Examples
Sending Recurring Notifications

Chapter 7: Working from a Web Browser

Setting Up the WhatsUp Gold Web Server
Making Maps Available for Web Viewing
Setting Web Server Access
Default User Accounts for the Web Server
Setting Up User Accounts for the Web Server
Selecting Map Level Security Settings
Setting Web Access by IP Address
Logging On to the Web Server
WhatsUp Gold Web Display
WhatsUp Gold Web Functions
User Security Settings
Map Level Security Settings
Customizing Your WhatsUp Gold Web Site

Chapter 8: Monitoring SNMP Devices

SNMP Implementation in WhatsUp Gold
SNMP Overview
Management Information Base (MIB)
Security
SNMP Agent or Manager
SNMP Operations
SNMP Traps
Setting Up the MIB Identifiers
Viewing SNMP Objects
SNMP Viewer
To view interfaces for an SNMP manageable device:
To view detailed SNMP data for an interface:
To graph any of the SNMP counters:
To view other SNMP objects for the selected device:
To view SNMP objects for other devices, you can:
Device SNMP Info
MIB Viewer
To monitor an SNMP Object:
To get the object identifier for an SNMP Object:
ARP Table
Address Table
Route Table
Interface Table
Graphing SNMP Values
Starting the SNMP Graphing Utility
Adding, Editing, and Deleting SNMP Objects
Viewing Item Values
Editing Item Properties
Deleting Items from the Graph
Saving and Opening Graph Files
Editing Graph Properties
Receiving SNMP Traps
Setting Up Notifications for Traps
Viewing Trap Log Entries
Monitoring SNMP Service

Chapter 9: Using Network Tools

Using Format, Copy, and Print Functions
Printing Results
Displaying Device Information (Info Tool)
Checking a Web Address (HTML Tool)
Synchronizing Time (Time Tool)
Verifying Connectivity (Ping Tool)
Tracing a Route (TraceRoute Tool)
Finding Host and Name Server (Lookup Tool)
Getting Information About Users (Finger Tool)
Getting Owner Information (Whois Tool)
Searching Directories (LDAP Tool)
Viewing Quotations (Quote Tool)
Scanning Your Network (Scan Tool)
Viewing and Graphing SNMP Values (SNMP Tool)
Displaying Network Information (WinNet Tool)
Testing Data Speed (Throughput Tool)
Viewing Local System Information