Contents Preface What This Package Includes The Ipswitch Products Chapter 1: Introduction What is WhatsUp Gold? Mapping the Network Monitoring the Network Getting Information from the Network Map Getting Status for a Device Reporting What's New in Version 6.0? System Requirements Upgrading Installation Trying WhatsUp Gold on Your Network Creating a New Network Map Adding a File Server Initiating Monitoring Running WhatsUp Gold as an NT Service Setting Up to Run as an NT Service Starting and Stopping the NT Service Chapter 2: Creating Network Maps Creating a Network Map Discover and Map Network Devices Mapping a Hierarchical Network Using SmartScan Results of the SmartScan Mapping a Flat Network Results of the Scan Discover Devices from Network Neighborhood Loading a Hosts File Traceroute Mapping Manually Drawing a Map Reading a Network Map Tips for Making a Map Easier to Read Device Properties The Polling Method Defining General Properties Setting Up Monitoring Using the Right Mouse Menu Adding a Command to the Right Mouse Menu Program Variables Custom Device Types Creating a Custom Device Type Changing the Double-Click Action for a Custom Device Running a script or program for custom devices Using the Custom Device on a Map Scanning and Mapping a Custom Device Changing the Standard Device Icons Creating a Subnet Setting Map Polling Properties Setting the Map Display Setting Map Colors Editing a Network Map Getting In and Out of Edit Mode Draw Toolbar Keeping Tools Active Drawing Attached Lines Creating Text Captions Arranging the Toolbars Saving and Naming a Network Map Saving a Context Chapter 3: Setting Up Notifications Defining Notifications Defining Sound Notifications Defining WinPopup Notification Defining Pager Notifications Defining Beeper Notifications Defining E-mail Notifications Defining Group Notifications Notification Message Variables Testing the Notifications Defining Program Notifications Setting Up a Voice Modem Defining Voice Notifications To create a voice notification: Assigning Notifications to Devices Using the Alerts Icon Assigning a Notification Editing Notifications Chapter 4: Monitoring Services Monitoring Standard TCP/IP Services Monitoring Custom Services Defining a Custom TCP/IP Service Using Rules Expressions Rules Expressions Text and Quantifiers Tables Testing a Rules Expression Summary of Service Monitoring Requirements Custom Services API Chapter 5: Working from the Console Opening Network Maps Starting and Stopping Polling To Initiate Automatic Polling To Stop Automatic Polling To Check a Device Reading the Network Map Receiving Alarms Receiving Notifications Acknowledging Alerts Using Quick Status (Status) Using the Status Window Viewing and Changing Dependencies Setting "Up" and "Down" Dependencies Viewing the Polling Statistics Viewing Active Notifications Using the Mini Status View Chapter 6: Logs and Reports WhatsUp Gold Syslog Logging and Reporting Events Types of Events Logged Changing How Events Are Logged Viewing the Event Log Creating an Event Report Debug Log Information Using the Command Line for Event Reports Basic Command Syntax Examples Return Codes Logging and Reporting Polling Statistics The Polling Statistics Changing Statistics Logging Creating Reports on Polling Statistics Exporting Raw Data Statistics Report Legend Using the Command Line for Statistics Reports Basic Command Syntax Examples Return Codes Creating Performance Graphs Graph Options Creating a Graph Using Search Expressions Sample Performance Graphs Viewing, Printing, and Exporting Performance Graphs Using the Command Line for Performance Graphs Basic Command Syntax Examples Sending Recurring Notifications Chapter 7: Working from a Web Browser Setting Up the WhatsUp Gold Web Server Customizing Your WhatsUp Gold Web Site Making Maps Available for Web Viewing Setting Web Server Access Default User Accounts for the Web Server Setting Up User Accounts for the Web Server Selecting Map Level Security Settings Setting Web Access by IP Address Logging On to the Web Server WhatsUp Gold Web Display WhatsUp Gold Web Functions Chapter 8: Monitoring SNMP Devices SNMP Implementation in WhatsUp Gold SNMP Overview Management Information Base (MIB) Security SNMP Agent or Manager SNMP Operations SNMP Traps Setting Up the MIB Identifiers Viewing SNMP Objects Graphing SNMP Values Starting the SNMP Graphing Utility Adding, Editing, and Deleting SNMP Objects Viewing Item Values Editing Item Properties Deleting Items from the Graph Saving and Opening Graph Files Editing Graph Properties Receiving SNMP Traps Setting Up Notifications for Traps Viewing Trap Log Entries Monitoring SNMP Service Chapter 9: Using Network Tools Using Format, Copy, and Print Functions Printing Results Displaying Device Information (Info Tool) Checking a Web Address (HTML Tool) Synchronizing Time (Time Tool) Verifying Connectivity (Ping Tool) Tracing a Route (TraceRoute Tool) Finding Host and Name Server (Lookup Tool) Getting Information About Users (Finger Tool) Getting Owner Information (Whois Tool) Searching Directories (LDAP Tool) Viewing Quotations (Quote Tool) Scanning Your Network (Scan Tool) Viewing and Graphing SNMP Values (SNMP Tool) Displaying Network Information (WinNet Tool) Testing Data Speed (Throughput Tool) Viewing Local System Information Index