Assigning Notifications to Devices

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Note: Before you can assign a notification to a device, you must define the notification. For more information, see "Defining Notifications".

WhatsUp can notify you when:

• A device is down
• A service on a device is down
• An SNMP trap has been received for a device

In order to receive a notification for one of these events, you need to define the notifications you want to use. Then, once you have defined the notifications, you assign them to the appropriate device(s). These can be individual devices, selected devices, or all devices in a particular network map.

Note: Assigning notifications to a group of devices overrides notifications assigned to individual devices. Therefore, assign notifications to the group before you assign them to individual devices.

Using the Alerts Icon

You use the Alerts dialog box to:

• Enable logging
• Enable an alarm sound
• Assign notifications and/or enable notifications

To use Alerts:

1. Double-click the device to view the device properties, and then click Alerts.

Note: NOTE: To do this for a subnet icon or container icon, right-click the icon, select Properties, then click Alerts.

2. If alerts are not enabled and no notifications are assigned, the Alerts dialog box is similar to the following:
   

   If notifications have been assigned to the device, they appear in the list box. If the notifications are enabled, they appear in a black font, but if they were assigned and subsequently disabled, they appear in gray. Each device can have up to 10 notifications.

   
3. Make sure Enable Alerts is selected.
4. If you want to log "UP" and "DOWN" events for this device, make sure Enable Logging is selected. These entries can be viewed on the Log dialog box of a device. (Right-click the device, select Quick Status and then select Log.)

Assigning a Notification

Note: Before you can assign a notification to a device, you must define the notification. For more information, see "Defining Notifications".

To assign a notification, you add it to the list box on the Alerts dialog box (if Enable alerts and Enable Notifications are selected):

1. On the Alerts dialog box (right-click a device, select Properties, and then click Alerts), click the Add button to view the "Add Notifications" dialog box. The appearance of this dialog box varies slightly depending on the notification that is selected in the list box at the top of the dialog box.
   
2. Select a defined notification, from the list box. All your defined notifications are available from this list.

Note: To play the alarm sounds, you must have a sound card and speakers installed on your system. Also, do not enable sounds if you plan to run WhatsUp Gold as an NT service

3. Enter a Trigger. WhatsUp Gold sends the selected notification after this number of failed checks. We recommend that this number be at least 4.
4. (Optional) Auto send UP alert after sending DOWN alert. When selected, the notification is sent when the device or service comes back up after a down notification. (Valid for all notifications except sound notifications).
5. Send alert even if console response. When checked, any active notifications for the device will be sent even if the alarm has been turned off on the WhatsUp Gold console (by clicking the Quiet button in the main toolbar).
   

   On SNMP Trap. When this option is enabled, and the edit box to the right of it is empty, the specified notification will be sent when any SNMP trap is received for the device. If the edit box contains a trap number or numbers, notification is sent only if a trap with the specified number is received. Separate multiple entries in the text box with a comma. For more information on SNMP traps, see "Monitoring SNMP Service".

   You can enter a number for one of the six standard traps. If you are unsure of a trap number, you can view the Events Log (after enabling traps) to see what number is associated with a particular trap.

6. Time Period. Specify when you want to receive notifications from this device. Click Change to change the default setting of 7 days a week, 24 hours a day.

   

7. Device Identifier. Enter any information you want to associate with this specific notification type. For example, you would enter an Item digital code for a beeper. For a voice notification you would enter a wave file. Other specific notifications may use this identifier in different ways.
   • For a beeper, this is a unique numeric code that identifies the device (for example, the IP address). This code is sent to the beeper following an "Up" or "Down" code. It is only valid for beeper notifications. Note: You can use the asterisk (*) character to separate numbers in an IP address.
   • For a voice notification, this is a wave file that identifies the device (for example, your recorded voice). To do this, record a .wav file for the device; for example, the recording could say "Server one." When the device goes down, the voice message will be "Server one is down." The default method ([auto]) is to look for the file display_name.wav (for example, server1.wav). If the file is not found, it plays the file ahost.wav, which says "a host," as in "A host is down."

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