Contact Technical Support

Registered Owners

Telephone Support is available to registered users covered under Warranty or a Service Agreement. Your registered serial number is required to receive technical support.

Telephone Number: (706) 312-3500

Hours of operation [closed on US Holidays]

Monday, Wednesday - Friday: 9am - 6pm EST
Tuesday: 10:30am - 6pm EST

Right now it's 6:33AM on Friday

Many Ipswitch resellers provide technical support outside these hours.
Contact a local reseller to see what services are available.

Have you tried our Knowledge Base?
The fastest and easiest way to get answers to your product questions.

E-mail support is also available for your convenience.

Evaluators

For technical questions about Ipswitch software* please contact our sales team at 781-676-5700 to speak with a sales professional.

* Due to the very high volume of WS_FTP client evaluators, telephone support for evaluators is not available. Click here if you have technical questions about WS_FTP Professional*. Click here if you have technical questions about WS_FTP Home*. In addition to our tutorials and online help guides you may also find answers to your questions in our Knowledge Base.

If you prefer to speak directly to technical support, we offer telephone support for all purchases.

60 Days after purchase date:

  • WhatsUp Gold, WhatsUp Gold Distributed, WhatsUp Gold MSP, WS_Ping ProPack
  • IMail Server, Ipswitch Instant Messaging, Anti-virus with IMail Server
  • VT320, TNExplorer/TN2000

30 Days after purchase date:

  • WS_FTP Professional, WS_FTP Home, WS_FTP Server, WS_FTP Server with SSH, WS_FTP Professional SDK, WS_FTP Web Transfer Module

If we cannot help you, we will refund your purchase price as part of our 30 day money-back guarantee. Please click here to review all your purchase options.