Telephone Support
Registered Owners
Telephone Support is available to registered users covered under warranty or a Service Agreement. Your registered serial number is required to receive technical support.
Telephone Number: (706) 312-3500
Hours of operation [closed on US Holidays]
Monday, Wednesday - Friday: 9am - 6pm EST
Tuesday: 10:30am - 6pm EST
Right now it's 11:11PM on Monday
E-mail support is also available for your convenience.
Evaluators
For technical questions about Ipswitch software* please contact our sales team at 781-676-5700 to speak with a sales professional.
*Due to the very high volume of WS_FTP client evaluators, telephone support for evaluators is not available.
If you prefer to speak directly to technical support, we offer telephone support for all purchases.
60 Days after purchase date:
- WhatsUp Gold, WhatsUp Gold Distributed, WhatsUp Gold MSP, WS_Ping ProPack
- IMail Server, Ipswitch Instant Messaging, Anti-virus with IMail Server
- VT320, TNExplorer/TN2000
30 Days after purchase date:
- WS_FTP Professional, WS_FTP Home, WS_FTP Server, WS_FTP Server with SSH, WS_FTP Professional SDK, WS_FTP Web Transfer Module
If we cannot help you, we will refund your purchase price as part of our return policy.