Product Life Cycle
- Technical Preview
- In the Technical Preview stage Ipswitch provides technical support for the product on the web forums. Support is provided by QA and Development and usually includes technical preview product updates.
- General Availability
- In the General Availability stage Ipswitch provides technical support to customers under warranty or covered by a current service agreement for their product. Technical support includes telephone and email support, online support such as tutorials and demo's, and access to our knowledge base. Ipswitch reserves the right to require that a customer upgrade to the most current version of their product to resolve a product issue.
Product updates consist of maintenance releases, service packs, patches and/or hot fixes. Service packs, patches and hot fixes are not available for all products all the time and the determination for such is at Ipswitch’s discretion.
- In the Sunset stage Ipswitch provides technical support to customers under a current service agreement for their product. Technical support includes telephone and email support, online support such as tutorials and demo's and access to our knowledge base.
No updates are provided. If a product defect is found and verified, Ipswitch may decide to issue a workaround. Ipswitch does not develop additional features and/or functionalities for the product and will advise migration to a newer minor version or related general availability product. Sunset status typically lasts for the duration of the most recent major version of the product plus 90 days after the next major release of the product.
- End of Life
- In the End of Life (EOL) stage Ipswitch no longer provides technical support or product updates. Knowledge Base articles remain available for at least a 24-month period beyond this withdrawal date. A customer under a current service agreement utilizing a version that is in the End of Life stage will be told to upgrade to the General Availability version of their product. EOL status begins the day after Sunset stage ends.