Frequently Asked Questions
Web Answer Wizard
Most customer service questions about product download, activation, upgrades, and registration can be answered instantly! Try it!- Do you want to register your serial number or service agreement?
- How to register a Service Agreement? (Flowchart)
(PDF format) Get Acrobat Reader - How to register a Serial #? (Flowchart)
(PDF format) Get Acrobat Reader - How to register a Crossgrade? (Flowchart)
(PDF format) Get Acrobat Reader - More answers to commonly asked questions
License Key Activation Assistance
- Experiencing a problem with your license key activation?
- How do I locate my license key?
- Troubleshooting license key issues (Flowchart)
(PDF format) Get Acrobat Reader
Technical Support
- Telephone Support is available to registered users covered under Warranty or a Service Agreement. Your registered serial number is required to receive technical support.
- Forgot your serial number?
Software Downloads
- My Downloads -Already purchased? Click here to download replacement software and obtain your license key. Serial number and registered email address required to log in.
- Software Updates-Check for updates to your purchased software
Online Resources
- Register your serial number/Activate your Service Agreement or crossgrade
- Offline Activation Tool- for offline license key activation. Enter your challenge code and receive your response code.
- IMail User Count Utility- A command line application to calculate the number of mailboxes on your server
- Download a User's Guide
- WS_FTP Getting Started Tour - Our in-depth Getting Started Tour will get you up and running with WS_FTP Professional in no time
- Search our Knowledge Base- Our Knowledge Base contains over 1,500 documents to help you find fast and easy answers to your questions.
- Product Life Cycle definitions and current status of each version of our products.