An Service Agreement gives you:

  • Access to live technical support via phone and e-mail:
    Telephone: U.S. 706-312-3500 [ More info ]
    E-mail: http://askatech.ipswitch.com
  • Software Updates and Upgrades: Bug fixes, performance improvements, new features and update/upgrade releases are included while the Service Agreement is in effect.

Take advantage of top quality support.

  • Customer service professionals with proven networking experience. Ipswitch's technical support engineers have years of combined support experience, as well as extensive knowledge of Windows server administration and TCP/IP networking. Each engineer specializes in one or more Ipswitch products and many have advanced certifications such as MCSE or CNE.
  • Speedy response to e-mail queries. By using a sophisticated e-mail management system, the technical support team can track all e-mail support questions and follow-ups to route them to the correct engineer and make sure that they are answered in a timely manner. If the engineer doesn't have an answer, he/she can quickly send the question to a senior tech.
  • Extensive test beds and remote access capability. If Ipswitch tech support can't duplicate your configuration on their test machines, they can log on to your systems remotely to troubleshoot the problem "on the spot."
"I spent a number of hours on this trying to figure it out until I finally called Ipswitch support.  [...the tech we spoke with] was very knowledgeable in this area.  He walked us through every step on the phone and then BAM! it worked like a charm." Mail Administrator
Forms Company, MA
"Thank you very much for your ultra-fast response. This is the fastest response I have ever experienced when it comes to software support." Odd-Jørgen Sagdahl
Trondheim, Norway
"I wanted to express my appreciation for the level of support I have received from your entire staff - including your phone dispatcher. Your engineers were able to identify the problem and solve it quickly and professionally. Through the entire troubleshooting process I was treated to a pleasant engineer with an answer. I believe IMail to be a solid product, backed by sharp engineers that know the product and know email." Ken Klaft, Manager
Client/Server Technologies
Hickory Farms, Inc.