how it pros can save 30 minutes a day
Learn how to eliminate time wasters and get 30 minutes of your day back

Nobody knows the value of time better than an IT pro. Staying ahead of issues gives IT breathing room to enhance the network, instead of wasting time on fixing problems. 2016 is no different: Your IT team will need to once again deploy patches, install new hardware and transition to yet another upgraded Windows platform.

That’s right. The start of a new year always brings with it new challenges, but 2016 stands out as a year that could bring unforeseen complications following the release of Windows 10. Depending on your deployment plan, moving over to the latest incarnation of Windows is a massive additional project.

To make up for it, you and your team need to save 30 minutes a day this year. Our upcoming webinar on February 9th will hopefully help your team handle many of their core tasks quickly so they can concentrate on big things like the new Windows 10.

In our upcoming webinar, we’ll discuss how using WhatsUp Gold infrastructure monitoring software will enhance your team’s ability to:

  • Manage and track your entire inventory, down to the component level
  • Configure new or replaced devices
  • Create network diagrams and stay within any necessary compliance
  • Many other necessary and vital tasks that your team handles on a daily basis

Understanding how to save time on regular tasks represents a massive opportunity for time savings over the course of 2016.

Save Every Precious Second You’ve Got

WhatsUp Gold provides all of the visibility about your entire infrastructure that your team needs to reduce time spent on time-consuming tasks. IT administration is about managing a massive amount of tasks. Knowing this, we’ve designed software that can save every precious second you’ve got.

The webinar will show how WhatsUp Gold can become an IT pro’s best friend, including the ability to:

  • Create a single pane of glass to monitor the overall health of the entire technical infrastructure
  • Provide highly customizable alerts that allow for automated features to address certain tasks
  • Integrate with other WhatsUp Gold plug-ins to help create a specific solution for your IT administration
  • Increase the ease of device configuration, auditing and configuration management
  • Enhance the ability to comply with regulations and increase the ease of internal audits

Learn How to Avoid IT Time Wasters 

Efficiency is the name of the game in the world of IT. Our upcoming webinar on February 9 at 2pm US ET will provide actionable ways for IT pros to examine their workflows and save 30 minutes a day.

WhatsUp Gold
Click here for a free 30-day trial of WhatsUp Gold

Last week I got about halfway through writing my “deep dive” into what’s new in WhatsUp Gold version 16.4 and realized this was going to have to be a two-parter. So consider this post a “part 2 of 2” and enjoy the swim in the pool as you check out the new features and what they mean to you. Here’s a link to part 1 of this blog, in case you missed it.

SNMP Extended Monitor

SNMP  (simple network management protocol) is a fundamental part of any network monitoring product, and as you’d expect, WhatsUp Gold speaks SNMP fluently. We have active SNMP monitors, performance SNMP monitors, and Alert Center Threshold SNMP monitors.  But, keeping all your SNMP monitors straight can be a challenge for a network administrator.

To help with this, in WhatsUp Gold 16.4 we have added the SNMP Extended Monitor. This is a new active monitor that allows you to consolidate many SNMP monitors into one.  If, for example, you want to monitor 10 different SNMP OIDs (object identifiers) on a certain device, but don’t want to clutter the device with all these individual monitors, then simply add a single SNMP Extended Monitor and consolidate your OIDs there.  Within the single monitor, you get to set thresholds on each OID.  Tripping any of the thresholds will trigger whatever alerts you have setup for the device.  You can get the details of which OID triggered the alert via the State Change Log, or in an email alert.

Another great feature of the SNMP Extended Monitor is the ability to load and reuse the multi-OID configurations from a standard XML file. This allows you to re-use the OID definitions and their associated thresholds across many devices.

Application Performance Monitor

Application Performance Monitor is a powerful plugin for WhatsUp Gold. It allows you to systematically monitor servers on your network a higher up the stack, and look at critical statistics that relate directly to the performance of your running applications.  And, it comes with a bunch of pre-defined application profiles that let you get up and running quickly.  With the release of WhatsUp Gold 16.4 we have added some new monitoring profiles as we continue to add value to this product.   We’ve added profiles for Linux, Apache Web Servers, Windows DNS, SharePoint 2013, and Microsoft SQL named instances.

I’m particularly excited by the addition of Linux and Apache profiles. We already had a profile for MySQL, so now, we’ve pretty much got the LAMP stack covered.  As enterprises start to rollout Linux and other open source technologies, there’s no reason to change your monitoring environment.  Keep it all in the single pane of glass with WhatsUp Gold.

JMX Monitoring

Related to my excitement about monitoring the LAMP stack in our Application Performance Monitor, I’m also thrilled about our new ability to monitor JMX, or Java Management Extensions. JMX is a technology that is used in Java application servers, many of which are open source, like Apache Tomcat or Apache ActiveMQ.  JMX allows these application servers export various measurements and statistics related to the Java application.  Think of it like SNMP, but for Java apps.

In WhatsUp Gold 16.4, we’ve added the ability to create active JMX monitors, and performance JMX monitors, so you can get alerts when a monitor is out of threshold, as well as chart the performance over time. And, because navigating JMX can sometimes be difficult (just like SNMP), we’ve provided a JMX browser in the product, so that you can quickly figure out what measurements your app server is exporting (just like our SNMP browser).

These three new features, plus the ones I went over in last week’s post (aka part 1 of 2) make it plain that we continue to innovate and add customer value. Give 16.4 a try!

And for those of you who want a super deep dive, check out this video that provides an 11 minute technical overview of WhatsUp Gold 16.4.

WhatsUp Gold
Click here for a free 30-day trial of WhatsUp Gold

For most companies, a new year means a clean slate to renew goals and focus on success. Here at Ipswitch, we started the year releasing major improvements to WhatsUp Gold with version 16.4.

Diving Deep into WhatsUp Gold 16.4

In a previous blog post, my colleague Kevin Conklin outlined the general highlights of these updates. In this post, I will take a deeper dive into each improvement and its implications for monitoring your networks.

For those of you who want a super deep dive, check out this video that provides an 11 minute technical overview of WhatsUp Gold 16.4.

SSL Certificate Monitor

If you are responsible for web servers that use HTTPS, this monitor can save you serious embarrassment and potential loss of customers and revenue. If a certificate expires on your web server, your customers will be shown a scary expiration message instead of your web page.  While the message does allow your customers to get to your website via a special link, many customers will lose trust in your website and will simply abandon the page, and might never return.

To solve this nasty problem, the SSL Certificate Monitor will alert you a number of days before a certificate expires, based on a warning time frame that you select.   A common setting for this monitor is 30 or 60 days.  Thus, if an alert is triggered, you will have plenty of time to get a new certificate and load it before the current certificate expires.  Your customers will never know.

In addition to checking for certificate expiration, the monitor also tests to see if the DNS name of the web server matches the canonical name in the certificate. This is also a frequently encountered configuration error which can cause angst for your customers.  With this monitor, you can ensure that this configuration error never happens.

File Content Monitor

In WhatsUp Gold 16.4 we added a great new tool for the IT admin’s toolbox: the file content monitor. The monitor is deceptively simple.  It scans a text file or files of your choosing looking for a string, and then alerts if it finds the string.  This opens up WhatsUp Gold to monitoring lots of things that it couldn’t before, except through custom scripting.

A common use case is to monitor the logs of custom applications. Let’s say that a custom application puts the word ‘error’ into a log text file when some problem occurs.  Using this monitor, you can be alerted when this happens.  We’ve made sure that the monitor remembers where it was in the log file between polls, so it won’t alert again on the same error.  Or, you can have the monitor read the log file from the start on each poll, which handles other logging use cases, such as when a log file is re-written on a regular interval.  This is one of those monitors that can be used in all sorts of creative ways in diverse networks.

Flow Monitor

Flow Monitor is a great plugin for WhatsUp Gold. It gives IT admins a detailed view of their network like no other part of the WhatsUp Gold platform.  We’ve made a couple of key changes to Flow Monitor in this release.

First, on the Flow Sources page, we have added better sorting and filtering. You are now able to filter sources based on DNS names and IP addresses, or any part thereof.  If you want to see the sources that have interfaces in the 192.168.1.x network, no problem.  Just type that in ‘192.168.1’. In addition, we’ve added better sorting on the sources page.  Both these improvements have been asked for by our customers, especially for those dealing with a large number of flow sources.

In addition to these interface improvements, we’ve also added two new reports: Top Endpoints, and Top Endpoint Groups.  A common use for Flow Monitor is to show which devices on your network are sending or receiving the most data.  We have reports like Top Senders and Top Receivers for this.  But we’ve never had a report that showed the devices on your network based on total traffic, both sending and receiving.  That’s what the Top Endpoints report does.  In addition, like many of our other reports, we have a version of it meant for groups of IP addresses that you define, giving you a way to make your environment more understandable.  With these two reports, you can really get at your bandwidth hogs like never before.

What’s Next

These improvements will make using monitors in WhatsUp Gold easier and more user friendly. In 2015, we identified the places WhatsUp Gold could be stronger and more useful on a day-to-day basis. This work prepared us to launch these exciting upgrades in 2016 and start the year off right.  Look for my next blog post for another deep dive into more new features.

A new year is cause for celebration. It’s also an excuse for a fresh start. With resolutions made, you enter January with all the potential of becoming a better version of yourself.

While we can’t promise you’ll keep your resolutions and improve your life, we can promise the improvements to WhatsUp Gold 16.4 are here to make your life a little easier. These additions and developments expand the reliability and usefulness of WUG. It’s the specific things that will help you accomplish your 2016 goals, and it’s these specialized things that have improved WUG 16.4.

SNMP Extended Monitor

This feature allows you to consolidate several SNMP monitors into one. Within the one monitor you can watch a number of SNMP counters, each with its own threshold. And you can alert accordingly. This helps organize your monitors in a way that makes sense to you. Better clarity and readability will save time by preventing repetitive monitoring configurations.

You can even save configuration files so you can reuse the configurations on multiple devices.

v16 4screenshot 2
Consolidate several SNMP monitors into one. (click to enlarge)

 

File Content Monitor

The file content monitor scans for the occurrence of specific text. If you have an in-house application that you haven’t been able to configure a monitor for simply scan its log file for a term like ‘error’ or ‘thread count exceeded’ .

WUG monitors make it easy to do this, say, every 10 minutes. You will be alerted accordingly and find any problems. The file content monitor is one more tool in your belt to make proactive management simple.

SSL Certificate Monitor

Ever had the nightmare of coming into work on Monday morning to find out your SSL certicate expire on Saturday? Yep, 3000 visitors received the scary message that your website shouldn’t be trusted.. This blight is not only embarrassing, but you likely just lost a large number of customers for your business.

The new SSL certificate monitor in WUG 16.4 checks remaining days to expiry and alerts you when you cross a user defined threshold. So depending on how you configure your monitor, you can get alerts even months before an expiration. This proactive feature keeps your certificates up-to-date and your business running smoothly.

Flow Monitor Improvements

The existing flow monitor plug-in provides a comprehensive view of your network, giving insight about the top applications, protocols and interfaces from a bandwidth consumption perspective. We’ve improved our flow monitor with a new endpoints report and improved report sorting and filtering. The Top Endpoints report shows the total incoming and outgoing traffic from and interface to give you a top talkers perspective. The improved sorting and filtering make it easier for customers to deal with large numbers of flow sources.

WhatsUp Gold aims to give complete visibility of a network, and every upgrade to the program further enhances that capability.

With a new 12 months ahead, a new year is brimming with possibility. You are the writer of your story, and WUG is the driver of unified . It’s your resolutions that complement your goals for the year, and it’s these new features that strengthen WUG to its fullest potential.

Do the improvements to WUG 16.4 align with your new year’s resolutions? Let us know!

 

Related article:

WUG Ninja: Enable and Configure SNMP for Network Monitoring

snmp blog 3

It doesn’t take a ninja to know that Simple Network Management Protocol allows administrators to monitor network-attached devices. With that noted, you might actually need to be a ninja to enable and configure SNMP on Windows, Linux/Unix, Cisco, and ESXi.

Have no fear. Here’s a step by step guide on how to enable and configure SNMP on Ipswitch WhatsUp Gold infrastructure monitoring software so you can administer with ease.

Windows

The first step is adding the feature (Server 2008 and above) or “Add/Remove Windows Components” (Server 2003 or below). Once the feature/component is added, open your services.msc. [Start > Run > services.msc], find the SNMP service and double-click it.

There are two important areas in the SNMP service configuration. The “Traps” tab determines where SNMP traps from the Windows host will be sent and which community name those traps will use. The “Security” tab allows you to setup your read/write community names and grant access to the WhatsUp Gold server. Once you apply your settings, restart the SNMP service for those settings to take effect. Then, you’re done.

Some interesting things I’ve stumbled upon:

Linux/Unix

On Linux/Unix, you will need to configure snmpd.conf. You can read more about it at SNMP CONFIG and SNMPD.CONF. Below is a basic sample configuration — although you can get much more complex and do a lot more with it. Once you update your /etc/snmp/snmpd.conf properly, restart snmpd:

snmp blog 1

Cisco

Configuration of SNMP on Cisco devices will vary slightly depending on the type, but in general they are nearly identical.

Here are some links to helpful Cisco documents:

ESXi

Depending on your version of ESXi, the setup steps will change. For the purpose of sanity, I have included only ESXi 5.0, 5.1+. Prior to 5.0, the steps were significantly different.

ESXi 5.0: VMware documentation

ESXi 5.1+: VMware documentation

The commands below will setup SNMP and allow it through the firewall. If you prefer, you can setup the firewall rules using the vSphere Client GUI under Configuration > Security Profile. Replace “YOUR_STRING” with your community string:

snmp blog 2

 

That’s our lesson for today. Use your knowledge wisely.

Learn why SNMP is the most versatile and comprehensive protocol in your toolkit >> Read More

CTA-BANNER-SNMP

Steel is a commodity so Klein Steel knows they need to be unique to stand out in a crowded market. So they created Klein Steel Service’s Advanced Center of Excellence facility to accomplish just that.

At the facility, Klein Steel makes use of cutting-edge technology to process 12,000 tons of custom metal components. These custom components are distributed to 2,400 customers throughout the country. The company must meet strict compliance mandates set by their suppliers and customers. Due to their high demands and high-tech methods, Klein Steel, in turn, has to proactively manage all of its critical systems to get the job done right. Capture2

Yet, while it was able to maintain compliance, it still had too many trouble tickets and too much downtime that halted core operations for hours. Rob Smura, senior systems administrator of Klein Steel, knew a change was needed.

The Hazardous Steel Industry has Serious Regulatory Controls

Klein Steel is NQA1 certified, which means that is able to service oil, gas and nuclear industries. The company must strictly adhere to regulatory controls on materials, quality, handling and shipping. Maintaining this certification is vital to the entire business. Any amount of system downtime is unacceptable.

Rob is responsible for “anything that plugs into a wall and moves electrons or protons,” he said. Rob and his team have a direct impact on overall business operations, as well as ensuring that they meet NQA1 insurance audits.

When Rob stepped into his current role, he saw a great opportunity for improvement. After much research, he landed on Ipswitch WhatsUp Gold network, server, and app network performance monitoring tools.

A Unique IT Environment that Demands Constant Uptime

Klein Steel has an IT environment that transcends the usual endpoints and network management needs of many other organizations. In addition to servers and standard devices, Rob must also manage robots, lasers and high-power water jets.

CaptureThe company makes use of a Kasto inventory storage system robot picker that is integrated into an ERP system. This unique integration allows for cells and robots to accomplish multiple tasks at the same time. A systems failure in the system means that the materials being handled by the robots are completely inaccessible to the rest of the organization. Since the robots are the only way the materials can be handled, a systems failure is completely unacceptable.

Klein Steel also makes use of high-powered plasma lasers and Flowjet cutters to process custom jobs. Each of these systems can be programmed to perform the same task repeatedly. If these systems fail, the task must be handled manually and it quickly becomes labor intensive.

Additionally, system failures mean loss of important data that’s relevant to the business and maintaining compliance. Fortunately, Rob now has all of these devices monitored by WhatsUp Gold. He’s able to see the status of the Kasto robot, plasma lasers and Flowjet cutters – along with the rest of the network.

IT Challenges that Were Impacting the Entire Business

But before Rob made use of WhatsUp Gold, various IT challenges were detrimental to operations. One of the first challenges he noticed when stepping into his current role was the many trouble tickets being submitted by employees. Even if a solution just meant merging tickets, this still required an IT administrator to sort through them all.

Additionally, other challenges were causing organization-wide problems:

  • Vital systems, such as the Kasto inventory management system, were often down for upwards of 6 hours. Such extreme downtimes would result in having trucks lined up waiting for materials until the system was brought back online.
  • Errors in the Kasto system would also cause inventory to not be properly tracked. To correct these errors, employees would have to manually enter missed items – a time-intensive task.
  • Employees who operate work cells would have to call IT at all hours saying they weren’t getting new parts loaded onto the system.

Rob and his team knew that new monitoring software would reduce or entirely eliminate these challenges.

How Network Monitoring Transformed the Organization

Once Rob discovered and installed WhatsUp Gold, he started attacking all of the challenges facing the organization.

Rob used WhatsUp Gold to create a NOC VIEW that is available to every employee in the company. It showcases the complete health of the network in a web browser interface. NOC VIEW is also displayed on large screens outside of the IT area. This empowers employees to check the NOC VIEW before submitting a trouble ticket.

“My predecessor in this job had an average of 40 tickets open at any one time. That was an average ticket load in the queue,” Rob said. Now, “I’m able to be much more effective because the tickets are reduced and the tickets that we do get generated are tickets that need to have some sort of attention.”

WhatsUp Gold was also configured to monitor the Kastor robots and high-powered lasers. Alerts were created so that IT is aware of any issues before they impact business operations – and before users are even aware of them.

Long Term Successes with WhatsUp Gold

Klein Steel has enjoyed a number of long term successes since Rob installed WhatsUp Gold:

  • Systems that were once down for up to 6 hours before IT was even aware of the problem are now monitored every 2 minutes. Minor issues can be corrected before they impact the business. WhatsUp Gold is even set up to execute certain actions based on the issue, such as restarting a server or clearing the cache.
  • IT is now aware of network issues that may impact the Kastor inventory picker system, allowing employees to stop a work cell before it becomes an issue that the operator is aware of.
  • Rob and his team are able to glance at WhatsUp Gold and know that everything in the network is “green,” eliminating stress and simply making life easier.

Rob elaborates on Klein Steel’s unique needs and usage of WhatsUp Gold in his talk at Ipswitch Innovate 2015 User Summit. Watch his full presentation to discover how organizations are using WhatsUp Gold to satisfy their needs.

 

I’ve had the pleasure of working with some of our customers who will be presenting at our upcoming Ipswitch Innovate 2015 User Summit. I want to put it out there that “IT Pros’ Rock”!

Rob Smura is an example. Rob is a Senior Systems Administrator for Klein Steel in Rochester, NY who told me “I’m not sure my use case is very interesting – it is pretty straight forward network and server monitoring”. When I asked him what he does he said, “If it plugs into a wall and packets flow through it, it is my responsibility”.  ThinkstockPhotos-150061065

Well it turns out that, Klein Steel supplies the nuclear and petrochemical industries with custom fabricated steel components. We’re talking about the structural steel that assures the safe operation of a huge part of our economy and energy needs. There are huge health and safety risks associated with problems at Rob’s shop.

There are some stringent regulations that assure the quality of materials, fabrication methods, testing and even inventory, tracking and delivery. Every piece of the process is automated, factory floor tools are programmed right down to what piece they need to work on next and what cuts need to be made. All the components are inter-networked and interdependent and any problems have both business and potential regulatory impact.

I was fascinated as Rob told me that one of the cutters “uses garnet infused water jets as thin as a pencil tip, at 7 times the speed of sound to cut patterns in the steel.” And how network problems between the robot pickers that put the steel on the cutter bed, and communicate that pick to the ERP system, can result in manual entry of a huge volume of data to fulfill orders and adhere to compliance mandates.

So the true story is that Rob helps his company safeguard our energy and health by continuously monitoring the network and servers that assure on time delivery and regulatory compliance of the steel components used in our nuclear and fossil fuel power plants.

It’s that humble quality combined with total enthusiasm for what they are doing that makes pros like Rob an IT Rockstar.

The Ipswitch Innovate Virtual Summit, by IT pros for IT pros. Click here to register!
The Ipswitch Innovate Virtual Summit, by IT pros for IT pros. Click here to register!

And be sure to engage with us next month during the Ipswitch Innovate 2015 User Summit, a two-day (October 21-22) online event for IT pros to learn from each other and our product experts.

WhatsUp Gold 16.3 dashboard
New user interface with enhanced “look and feel” allows for dynamic resizing and simplified navigation. Click on the image to learn what else is new in Version 16.3.

Today we are excited to announce the release of WhatsUp Gold 16.3 with new features that improve the power and user experience of our network and system monitoring software for IT teams.  The release includes an improved user experience, faster installation, the industry’s first and only native support for Cisco NetFlow-Lite, expanded Microsoft application performance monitoring, and top customer requests for increasing productivity and monitoring flexibility.

New features in Ipswitch WhatsUp Gold 16.3 include:

  • Improved User Experience: A new user interface greatly enhances the user experience and offers simplified navigation
  • Faster and Easier Software Installation and Network Discovery: A new software installer and network discovery wizard reduces installation and deployment steps by fifty percent
  • Simple, Customer-Friendly Licensing: New unrestricted licensing option expands the award-winning Ipswitch device-based licensing model that provides IT Teams total network visibility without compromise. Users have the freedom to monitor full devices without vendor-imposed restrictions by elements, interfaces, or monitors that create costly surprises at renewal time.
  • First and Only Native Support for Cisco® NetFlow-Lite: Fine-grained support for Cisco Netflow-Lite gives IT teams better traffic flow visibility, improved network planning and simplified troubleshooting and eliminates the need for a third party aggregator to understand and analyze network traffic flow.
  • Powerful monitoring for Microsoft Applications: The latest version of WhatsUp Gold provides expanded application performance monitoring (APM) support for Microsoft® Exchange, SharePoint®, Dynamics, Lync®, SQL Server®, Internet Information Services (IIS), Windows®, Active Directory® and Hyper-V®. With version 16.3, IT teams can leverage Microsoft expert knowledge via pre-defined profiles to monitor application performance and dependencies. They can easily get alerts, isolate the root cause of performance problems and fix problems quickly.
  • Increased Productivity: WhatsUp Gold 16.3 provides IT teams with one-click device maintenance mode and granular control of blackout schedules and alerts. The latest version also provides smart action policies when devices are down. To further increase productivity and shorten time-to-value, an updated discovery wizard ensures faster and more streamlined set up and discovery.
  • Enhanced Monitoring Flexibility: Version 16.3 gives operators expanded customization options and encryption support for Secure Shell (SSH) monitoring. Operators also have detailed control of Windows mount points.

WhatsUp Gold 16.3 delivers greater visibility into network and application performance and quickly identifies issues to reduce troubleshooting time. This allows IT teams to efficiently monitor and manage network and system performance to meet the demands of a more mobile and connected workforce.

>> To learn more about Ipswitch WhatsUp Gold v16.3 please visit the “What’s New” page on our website.

In July of this year, Enterprise Management Associates published a landscape review entitled EMA Enterprise Network Availability Monitoring Systems (ENAMS) Radar Report 2014.  A blog post written by my colleague Jim Frey on the EMA site reviews the scope and objectives of the report.  The study covered Ipswitch WhatsUp Gold version 16, along with sixteen other ENAMS from fifteen other vendors. Picture1

In EMA’s view, Ipswitch WhatsUp Gold is a well-known, established product with a history that spans more than two decades and that has been especially popular among the small-medium enterprises. Over the past several years, Ipswitch has substantially enhanced the WhatsUp Gold solution suite to address an expanded range of network management functions including flow monitoring, configuration, mapping, and IP address management. And while Ipswitch WhatsUp Gold remains at its core a network management solution, the broader suite now covers other managed domains as well, including virtual servers, VoIP, logs, and application monitoring.

Some of the areas where Ipswitch WhatsUp Gold stood out among its peers within our study included:

  • Single pane of glass – This is especially critical in small/medium enterprise environments where less is more. Network managers need one “go to” screen that provides information on the current state of the network and alerts them to problems before they reach critical mass. Ipswitch WhatsUp Gold has been designed to do this by bringing together a broad range of management information into intuitive, informative consoles and dashboards.
  • Customizable dashboards –The expansion of Ipswitch WhatsUp Gold to support monitoring of other IT domains makes it an ideal cross team monitoring platform – a point validated by our conversations with current Ipswitch WhatsUp Gold users during the course of our study. When a product is being used for cross platform monitoring, it becomes necessary to be able to create custom views for various teams, such as server administrators or VoIP managers versus network operators. Within Ipswitch WhatsUp Gold, dashboards can be easily defined and adjusted to meet the individual needs of technical and non-technical personnel. WhatsUp Gold users called this out specifically as being a capability that they found to be highly valuable.
  • Cost advantage – EMA analysis indicated that Ipswitch WhatsUp Gold product licensing and maintenance costs are very competitive, particularly as smaller managed environments grow. The simplicity of the Ipswitch WhatsUp Gold licensing model contributes favorably towards keeping costs scalable.

While the ENAMS market sector must be considered mature, that does not mean the technology is any less relevant today than it was ten or twenty years ago. If anything, the criticality of the network as part of the core business infrastructure has made network health an imperative across organizations of all sizes.

Small/medium enterprises are growing at a much faster rate than their large enterprise counterparts, and need solid, cost-effective choices for network management that fit between “free” open source tools at one end of the spectrum complex and costly full blown enterprise solutions at the other end. Ipswitch WhatsUp Gold has been designed specifically for this purpose.

— Guest blog by Tracy Corbo, Principal Research Analyst, Enterprise Management Associates

 

 

 

 

Today I’d like to share an excerpt and link to today’s blog about network management posted by Jim Frey from Enterprise Management Associates (EMA) . It’s a great lead-in to his firm’s recent report on Enterprise Network Availability Monitoring Systems (ENAMS). From Jim’s post:

network management

“It’s sometimes difficult to differentiate between hype and reality when it comes to topics such as cloud, ITaaS, SDN, DevOps, hybrid this and hybrid that. But there are a few certainties in the IT universe and one of them is that IT doesn’t function if all of the pieces can’t talk to one another, and that means the network needs to be rock solid. Some of that is under the control of enterprise IT teams as internal network infrastructure, but some of it isn’t, such as WAN or Internet. Because connectivity is so essential, no one questions the need for making sure the network is healthy and operational at all times, and that its role is assured in the grand scheme of IT.

This is where Enterprise Network Availability Monitoring Systems (ENAMS) come into play. ENAMS are software products that are used by network operators and managers to keep a constant watch over their networks.”  (Click here to read the rest of Jim’s post about network management).

For a free copy of the EMA Radar for Enterprise Network Availability Monitoring System (ENAMS) Report featuring Ipswitch WhatsUp Gold, please click here.

 

As you’ve likely already heard on Sept 24th a new computer security threat called Shellshock was identified and entered into the National Vulnerability Database as CVE-2014-7169.

The Shellshock vulnerability does not affect any Ipswitch products.

Shellshock

Shellshock is a bug in the widely-used Bash shell, the Unix command-line shell that has been around for 20 years. Shellshock affects almost all Linux, UNIX, and Mac OS X operating systems and the US-CERT has given the flaw the maximum CVSS rating of 10/10/10 for severity, impact and exploitability.

Security is a top priority at Ipswitch and we assessed our products as soon as we became aware of this threat. We have since determined that all supported versions of the Ipswitch WhatsUp Gold network and server performance monitoring suite are not affected by the Shellshock bug.

We strongly recommend you follow the advisories of your respective Operating System provider.

openssl-logo-300x81As you may already know, there was a recent Security Advisory about new vulnerabilities in OpenSSL released in early June. This specific flaw requires a vulnerable OpenSSL library active on both the client and server ends of the transaction. The flaw allows a savvy attacker to sit between the client and server and turn off encryption, silently exposing information exchanged between those two end points. Technologies that only use OpenSSL to accept web-browser (HTTPS) connections will be vulnerable to this flaw only when the browser is using a vulnerable version of OpenSSL. Chrome for Android is the only major browser that is currently susceptible.

Security is a top priority for Ipswitch and our customers. Since this announcement, the Ipswitch Security Team has been working to determine the impact and issue patch fixes where vulnerabilities were found.

Impacted Ipswitch products include:

  • MOVEit Mobile & Cloud
  • WS_FTP Client & Server
  • MessageWay
  • IMail
  • WhatsUpGold

Through your Customer Portal you’ll be able to access instructions to properly implement the Security Update for impacted versions as available.

As with any security advisory, we understand that our customers may have additional concerns. If you should have any questions or concerns, feel free to reach out to the appropriate technical support team: