If you think that public sector organizations can’t be leaders when it comes to IT management, think again.

At Ipswitch’s Network Management Division, we work with government IT teams at the federal, state and local levels every day, and get to see just how innovative they really are. It’s one of the public sector’s best-kept secrets.

Thankfully, government IT departments are finally getting the recognition they deserve. Matt Asay, blogger at ReadWrite (they dropped the Web last year) wrote a great piece last month, listing several examples of innovation in government IT. The Wall Street Journal has also profiled the steps Chicago is taking to filter previously fragment information into new analytics software that policymakers can use in the city’s infrastructure planning process:

The system will allow policymakers to analyze disparate pieces of information from across agencies, including crime statistics, building and business permits, and transcripts from resident complaints, Chicago’s chief data officer, Brett Goldstein, told CIO Journal. Goldstein hopes the system, which will be available to all agencies, will help officials parse out patterns for violent crime and allow public workers to provide better services by understanding how different factors affect city life.

Chicago’s team is also doing this with little funding, as the city works to close a $300 million budget deficit. Talk about doing more with less…

If you’re working in public sector organizations, we’d love to hear about the new projects your team is working on – and whether or not you’re getting the credit you deserve.

For IT folks in the private sector, we hope this starts to change your perspective on your government counterparts.

We are pleased to announce that Ipswitch, Inc. has received the IBM Impact 2012 Global WebSphere Community Customer Award. This award showcases customer solutions using IBM WebSphere products and technologies brought to life with the help of Business Partners. Ipswitch leverages IBM WebSphere Cast Iron software for the seamless integration between Salesforce.com cloud and enterprise systems.

Ipswitch, Inc., with the assistance of ForeFront, Inc. for technical architecture and integration support, leveraged IBM WebSphere Cast Iron software for rapid development across all integrations between Salesforce.com and back-office systems. IBM WebSphere Cast Iron software enables Ipswitch to streamline business processes, ensure data accuracy, and respond swiftly to market trends. Ipswitch seamlessly integrates its ERP systems to the Salesforce.com platform to gain enterprise-wide account visibility – from sales opportunity to order status, from customer service to case management. IBM WebSphere Cast Iron enabled the integration between various systems, on-premises or cloud-based – from e-Commerce, Order Management, Financials and Data Warehousing.

Read the full press release


Results from a recent survey, focusing on the network monitoring software licensing process, have finally been revealed.  In this recent survey, the Ipswitch Network Management Division set out to explore the scope, causes, and impact of IT buyer confusion due to complex software licensing and its effect on purchase behavior. The survey reflects input from a broad range of IT professionals managing networks of small, mid-sized and enterprise organizations throughout Europe and the U.S. 

 So, what exactly did the results indicate? Here are some key statistics:

  • More than 50% of network professionals report selecting an insufficient IT monitoring license level to monitor their infrastructure and applications assets
  • A whopping 67% of mid-sized businesses and 75% of enterprises  exceeded the limit of their selected license level at the end of their first year

Additionally, survey results reveal that estimating errors are more likely when selecting a network monitoring license based on “elements” instead of a direct count of, say, the number of “devices.”  In addition, what constitutes an “element” is a major cause for this confusion and budget overspending for comparable functionality and value. The surprise most often occurs at the first-year renewal, when organizations are locked-in to pay more.

What makes these “elements” confusing? “IT management professionals often don’t completely understand the element based licensing process,”explains Ennio Carboni, President of Ipswitch Network Management Division.  “This results in suboptimal value from licensed monitoring capacity. Customers either overcompensate to buy at higher priced tiers, or they buy less and compromise the level of monitoring they need.  WhatsUp Gold has always offered a clear, device-based licensing model that keeps things simple.”

With the intent of clearing up the market confusion on network monitoring licensing based on information collected from the survey, WhatsUp Gold will include a comparative element count in all of its price sheets and web listings with immediate effect.

Did you that there are monthly contests on the WUGspace Community? February’s contest involved coming up with the best caption for the picture below (if you don’t recall – the WhatsUp Gold ninja participated in Movember!)

Yesterday, the WhatsUp Gold Guru, Jason Williams, announced the winner on WUGspace. So who was the lucky winner? By an astonishing 42% of the votes – Stan Johnson’s entry, “Rogue Server. You have dishonored my network. Now you must die!” was the obvious choice. Congratulations to Stan! Not only will he be receiving a $50 Amazon.com gift card, but he will also be receiving a “WIN” badge and 35 additional WUGspace points!

March’s contest is to name your favorite WhatsUp Gold feature. Interested in participating, but not a WUGspace member yet? Join today!

The WhatsUp Gold team is now proud to celebrate the launch of its own authorized and certified hands-on training.  Built and delivered by the people that know WhatsUp Gold best, training is being offered at a special discount for a limited time only as part of the special launch! To receive the discount, simply enter the Coupon Code: TRAIN20 at purchase and receive 20% off our new and improved training. 

With this special training you will receive access to your own cloud-hosted network of devices for hands-on lab exercises as well as state of the art facilities for regional classroom training in every major metro area.  But most importantly – you will have access to the brand new training curriculum built specifically from creators of WhatsUp Gold.  Training is offered in three different ways: Online (WebEx), Onsite at your Office or in an Open Regional Class Room.

This hands-on training is the perfect chance to make the most of your WhatsUp Gold license – and by signing up now you can take advantage of the 20% off promotion! Coupon Code: TRAIN20

To learn more, register, or for class information you can:

  1. Visit our website.
  2. Contact your preferred reseller partner.
  3. Contact our Sales Team directly at (781) 676-5736.

Sign up for a hands-on training session today and find out how to make the most of your WhatsUp Gold license! But you must purchase training by February 29th to take advantage of the 20% off promotion! Class dates are subject to change and seating is limited.

Part 4: Preparing For Technology Of Today

In “Part 4: Preparing for Technology of Today,” Roger Greene discusses how the courses he took years ago still have helped prepared him for the technology of today.  Greene notes how the courses he took in business school were beneficial because they focused on learning many different computer languages and this type of learning is general enough that as technology has changed, he is still able to talk about it with people today. 

Listen to Part 4!

Haven’t listened to Part 1, 2, or 3? Listen now.

Part 3: The Importance Of Business School Training

In Part 3, Greene discusses his decision to leave his job as a computer programmer and pursue a graduate degree in business.  By attending business school, he took advantage of the opportunity to talk to experts and learn as much information as possible in order to use this knowledge to start his own company.  After a few years, he founded Ipswitch, Inc. and was able to avoid many common business problems by putting to use the experience and knowledge he gained in graduate business school. 

Listen to Part 3!

Missed Part 1 and Part 2? Listen to them now.

Part 2: A Company That Keeps Popping Up On The Best Places To Work List

CBS’s Ray Hoffman continues his series of interviews with Roger Greene in “Part 2: A Company That Keeps Popping Up On The Best Places To Work List.”  In Part 2, Greene talks about his first job in interactive graphics after graduating from Duke University.  Although he found the job stimulating, he decided to pursue new business opportunities where he could better put to use his educational skills. 

Listen to Part 2!

Haven’t listened to Part 1 yet? Click here.

Part 1: A Software Maker That Gives As Good As It Gets

Ray Hoffman of WCBS CEO Radio interviews Roger Greene, CEO of Ipswitch, Inc., in a four part series focusing on his founding of Ipswitch Inc. and his background that helped him gain the experience necessary to run a successful company.  In Part 1, Greene talks about how he grew up around academics, surrounded by multiple family members that taught at established universities, such as Brown University and MIT.   This background is what led Greene to pursue advanced math studies, eventually leading him to the founding of Ipswitch. 

Listen to Part 1!

The Ipswitch, Inc. Network Management Division is excited to announce the public availability of the Technical Preview Program for WhatsUp Gold v14.4 and WhatsConnected v3.0!

The Technical Preview Program allows WhatsUp Gold users to experience the latest version of WhatsUp Gold and WhatsConnected before they are released for sale, and your participation will help Ipswitch identify any areas for improvement in our products.

Check it out now!

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Please do not send the Sept. and Oct. payment together in one wire transfer. Anything over $10,000 wired could draw too much attention.”
Alleged email written by Paul Shim Devine on October 5th, 2007

Is your business-critical information walking out the door?

A few months ago Ipswitch conducted a survey at an RSA Conference. The line of questioning regarding visibility into files moving out of organizations produced some shocking results:

  • 83% of IT executives surveyed have no idea what files are moving both internally and externally at their organizations.
  • 25% of IT professionals surveyed admitted that they used personal email accounts to send files that were proprietary to their own organizations, with the intent of using that information in their next job.

Both of those figures are frightening. Some companies have refused to seriously consider these numbers, so consider this tale as devine intervention (yes, that’s a play on Paul Shim Devine’s name.) This is the saga of one man getting caught with his hand in the cookie jar. It’s actually a perfect example of the reality and consequences of not knowing what files are moving in and out of your organization. It’s the story of a recent case involving Apple and Paul Shim Devine.

See Martyn Williams’ article for the full details, but here’s the 2 cent version. Back in April 2010 “Apple investigators discovered a Microsoft Entourage database of e-mails and a cache of Hotmail and Gmail messages on Devine’s Apple-supplied laptop. The company took a copy of the drive and began working through its contents,” and as for what they found Apple says “the e-mails contained details of payments, and the supply of confidential information that began in October 2006 with a Singaporean company called Jin Li Mould Manufacturing.”

This is happening. Employees are using private e-mail accounts to transfer confidential company information, but really, how often is this happening?

Not only is it common, but it’s startling in its frequency,” said Ipswitch’s own Hugh Garber, recently quoted in a ComputerWorld article.

Garber goes on to say that it’s not always done with bad intentions and that “of course, most of that privileged information misuse is not malicious. Many of the times, it’s your hardest-working employees just trying to get the job done.”

To Hugh’s point, that’s true. I know that in other jobs that I’ve had I’ve emailed spreadsheets or word docs home (to my Yahoo account) to work on so I wouldn’t have to schlep my laptop home.

But what about the “other” kind? How do you deal with the malicious kind?

I received your e-mail on my Apple account. Please avoid using that e-mail as Apple IT team will randomly scan e-mails for suspicious e-mail communications for forecast, cost and new model information.”
Alleged email written by Paul Shim Devine on Sept. 16, 2008.

Ok, that’s one way. Randomly scanning emails for something suspicious. Seems like a good policy to have. Do you know where your organization is in terms of these kinds of policies?

With hundreds of data breaches over the past five years resulting in multi-million-dollar consequences, it’s hard to believe that organizations still don’t have the right solutions in the right places to protect sensitive information,” said Frank Kenney, VP of Global Strategy at Ipswitch File Transfer. “You may be investing heavily on business applications and their inherent security requirements but if you’re not monitoring and enforcing policies with respect to the information moving both internally (between business applications and people) and externally (between you and your business partners and collaborators), the consequences are dire.”

You can check out more of what Frank has to say on this issue, and see what else Hugh has to offer.

And, with this issue in particular, we’d love to hear your thoughts. Do the numbers surprise you? What is your organization doing? Any crimes or misdemeanors you’d care to confess to?

How does the popular UK tech blogger, Jason Slater, use WS_FTP Professional?

WS_FTP Professional User Interface

In his latest blog post, “Mass Transferring Files with WS_FTP Professional,”  Jason reveals that he’s in the process of migrating his websites to a new dedicated web server.

In order to do this successfully, Jason needs to utilize a tool that transfers his data quickly and securely. That’s where WS_FTP Professional comes into play…

Jason explains that he relies on WS_FTP Professional to get this important job done and that he’s been using “WS_FTP for quite some years and [has] seen the product develop into the essential application it is today.”

To read Jason’s full  post on WS_FTP Professional, please visit his website, Jason Slater Technology Blog.