Software as a Service (SaaS)

Ennio Carboni shares more of his thoughts for 2011. Continuing with the theme of rapid network growth, 2011 could present more challenges.

An increasing number of enterprises are now using a variety of SaaS applications from multiple vendors, procured and deployed without participation from IT, creating a slew of management issues. SaaS deployments are becoming larger, with deals more frequently appearing in the range of thousands to tens of thousands of users within large enterprises. Content, communications, and collaboration (CCC) continues to lead the enterprise SaaS market with worldwide CCC revenue on pace followed by customer relationship management. Gartner projects SaaS application revenues will grow by over 16% in 2011. Not only will IT have their hands full with monitoring, mapping, documenting and configuring an expanding network, but also with SaaS solutions implemented by non-IT employees.

Green IT solutions

Regardless of the maelstrom ‘Going Green’ easily creates in the political world, corporate organizations will rapidly embrace energy consumption monitoring and energy efficiency solutions across their infrastructures to cut costs. This is especially true of datacenters where as research firm Gartner estimates –“ if current trends continue, the energy needed to operate a server over a three year period of time will actually exceed the cost of the technology itself.” It comes as no surprise then that Green Datacenters are now considered mainstream rather than just a strategic trend.

The impact on IT Management? Technologies that monitor, report and act on environmental monitoring data to better align datacenter operation with power consumption will be in high demand.

Consolidation of IT Management Tools

While the Great Recession may be officially over, the belt tightening habits that business have developed will not go away in a hurry. Organizations small and large will continue to look to cut costs from existing IT management systems and the infrastructure they manage. Customers saddled with bloated, high-cost and disparate IT management tools (whether sold under single or multiple brands) that are little used – are at real danger of replacement with simpler, efficient and smaller footprint products that get the job done effectively.

At the same time, customers expect the new tools to give them an integrated view of their infrastructure across networks, systems and applications – effectively cutting down on the number of tools that are deployed. Together, the effect of fewer and simpler management tools will boost IT operations productivity. Does that mean more money on the table for upgrades and new add-ons to stuff that works? Yes, especially after the kind of upward trend that we have seen in 2010.

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