My name is Greg Jankowski and I lead our online and technical support groups here at Ipswitch. In order to make a good first impression I decided to keep my first post short and sweet.

Take our brief two-minute survey and enter into a drawing to win an Apple Watch
Take our brief two-minute survey and enter into a drawing to win an Apple Watch

We are working to improve the ways we engage with our customers who use our managed file transfer products (or are just interested in the technology) and are developing an online community to serve this purpose. This yet-to-be-named community will allow folks to ask questions and comment, share content and ideas, learn best practices, and build new connections.

Before we get too far along in development, we would love to get your feedback via a brief 2 minute online community survey. As a token of our gratitude for taking the survey, we will award one lucky respondent with a shiny new Apple Watch.

>> Be sure to engage with us next month during the Ipswitch Innovate 2015 User Summit, a two-day (October 21-22) online only event for IT professionals to learn from each other, and our product experts.

Ipswitch Innovate is a two-day online only event for IT professionals to learn from each other, and our product experts. Click to learn more.
Click here to learn more about Ipswitch Innovate, and register.

 

 

 

For healthcare organization, NHS Wales, safeguarding healthcare data is of critical importance.
For healthcare organization NHS Wales, safeguarding healthcare data is of critical importance.

As many of you will know MOVEit Managed File Transfer System has been shortlisted for SC Magazine Europe’s Awards for the second straight year; but what you may not be aware of yet is that NHS Wales have also been nominated for the Best Security Team Award.

The team was nominated based on the team’s efforts to ensure authorised sharing agreements and tight controls were always adhered to when sharing confidential healthcare information with other Welsh Public Sector Organisations.

NHS Wales came to HANDD looking for a solution, and after our experts had evaluated the situation they decided that Ipswitch would be the perfect fit for them.

Needless to say everybody at Handd is extremely excited and proud of the entire team. We are also delighted to see NHS Wales be nominated as they have put in so much time, effort and hard work with us that has been duly noticed by SC Magazine.

The awards ceremony itself will occur on the 29th April during Infosecurity Europe, where I hope you will be able to come along and check out our stand. We also have a meeting room that is available if you would like to book a one-on-one meeting. If this is something you would be interested in, please contact us directly by telephone on +44 (0) 845 643 4063 or via email info@handd.co.uk.

It was a beautiful, warm day last Saturday, September 10th when 40 Ipswitch employees headed to the Bank of America Pavilion in Boston’s Seaport District to spend the day with almost 200 area children and families.

As a part of the 9/11 national day of service, we donned our Ipswitch iCare t-shirts to take part in a luncheon and day of fun organized by the Foundation To Be Named Later (FTBNL), a Red Sox affiliate, to support Room To Grow, a charity which helps infants in poverty. Other beneficiaries and invitees to the luncheon included the West End House Boys and Girls Club and Horizons for Homeless Children. Parents raising babies in poverty face many challenges including isolation and lack of resources, say organizers of the event. A special social gathering over lunch can provide meaningful social connections and much-needed respite.

The day began with setting up the arts and crafts tables, decorating the dining tables with fun baseball-inspired centerpieces, and  assisting the six Boston-area restaurants who generously catered the event.

When the children and their families arrived, the fun really began! Ipswitchers mingled with the wonderful families, Theo and Paul Epstein (brothers and co-founders of FTBNL), and supporters of the charities. Balloon animals and temporary tattoos were the biggest hits, while the children also enjoyed face painting, coloring, bubbles, and decorating picture frames.

When lunch was served, it became clear that it would be a special treat for volunteers and invitees alike. Six Boston-area restaurants created some seriously delicious gourmet treats, including chicken tacos, macaroni & cheese, mini pastrami sandwiches, and sophisticated “PB&J” sandwiches with fig and blue cheese!

This was truly a special event in which Ipswitch was fortunate to participate. We each enjoyed meeting the inspirational families and children from Room to Grow, Horizons for Homeless Children, and the West End House Boys and Girls Club. A big thank you goes out to the Foundation to Be Named Later for organizing this luncheon!

To see more of the pictures from the event, check out our Facebook Album!

 

Possibly not. The Internet’s venerable File Transfer Protocol (FTP) is usually supported by Managed File Transfer (MFT) systems, which can typically use FTP as one of the ways in which data is physically moved from place to place. However, MFT essentially wraps a significant management and automation layer around FTP. Consider some of the things an MFT solution might provide above and beyond FTP itself—even if FTP was, in fact, being used for the actual transfer of data:

  • Most MFT solutions will offer a secure, encrypted variant of FTP as well as numerous other more‐secure file transfer options. Remember that FTP by itself doesn’t offer any form of transport level encryption (although you could obviously encrypt the file data itself before sending, and decrypt it upon receipt; doing so involves logistical complications like sharing passwords or certificates).
  • MFT solutions often provide guaranteed delivery, meaning they use file transfer protocols that give the sender a confirmation that the file was, in fact, correctly received by the recipient. This can be important in a number of business situations.
  • MFT solutions can provide automation for transfers, automatically transferring files that are placed into a given folder, transferring files at a certain time of day, and so forth.
  • MFT servers can also provide set‐up and clean‐up automation. For example, successfully‐transferred files might be securely wiped from the MFT server’s storage to help prevent unauthorized disclosure or additional transfers.
  • MFT servers may provide application programming interfaces (APIs) that make file transfer easier to integrate into your internal line‐of‐business applications.
  • MFT solutions commonly provide detailed audit logs of transfer activity, which can be useful for troubleshooting, security, compliance, and many other business purposes.
  • Enterprise‐class MFT solutions may provide options for automated failover and high availability, helping to ensure that your critical file transfers take place even in the event of certain kinds of software or hardware failures.

In short, FTP isn’t a bad file transfer protocol—although it doesn’t offer encryption. MFT isn’t a file transfer protocol at all; it’s a set of management services that wrap around file transfer protocols—like FTP, although that’s not the only choice—to provide better security, manageability, accountability, and automation.

In today’s business, FTP is rarely “enough.” Aside from its general lack of security—which can be partially addressed by using protocols such as SFTP or FTPS instead—FTP simply lacks manageability, integration, and accountability. Many businesses feel that they simply need to “get a file from one place to another,” but in reality they also need to:

  • Make sure the file isn’t disclosed to anyone else
  • Ensure, in a provable way, that the file got to its destination
  • Get the file from, or deliver a file to, other business systems (integration)

In some cases, the business might even need to translate or transform a file before sending it or after receiving it. For example, a file received in XML format may need to be translated to several CSV files before being fed to other business systems or databases—and an MFT solution can provide the functionality needed to make that happen.

Many organizations tend to look at MFT first for its security capabilities, which often revolve around a few basic themes:

  • Protecting data in‐transit (encryption)
  • Ensuring that only authorized individuals can access the MFT system (authorization and authentication)
  • Tracking transfer activity (auditing)
  • Reducing the spread of data (securely wiping temporary files after transfers are complete, and controlling the number of times a file can be transferred)

These are all things that a simple FTP server can’t provide. Having satisfied their security requirements, organizations then begin to take advantage of the manageability capabilities of MFT systems, including centralized control, tracking, automation, and so forth—again, features that an FTP server alone simply can’t give you.

– From The Tips and Tricks Guide to Managed File Transfer by Don Jones

To read more, check out the full eBook or stay tuned for more file transfer tips and tricks!

During the past year, we shared news of our expanded partner program and new partner web portal, reinforcing our commitment to the channel.

Today, we’re very excited to share news that our suite of MOVEit solutions will now be made available for sale through North American distributor Tech Data.

“Adding MOVEit to their portfolio ensures that our partners will have a strategic offering to meet the evolving needs of their customers.” said Gary Shottes, president, Ipswitch File Transfer.

“Businesses of all sizes are looking to VARs to support their security and compliance needs, and Tech Data and Ipswitch are working together to ensure that VARs have access to the support they need to add the MOVEit solutions to their offerings.” said Stacy Nethercoat, vice president at Tech Data.

Our channel partners will continue to be a critical component of the Ipswitch File Transfer worldwide sales team, providing customers with advisory and consultative solutions.  Please do visit our partner webpage to find a local Distributor or Reseller.

On Wednesday, November 3 and Thursday, November 4, Ipswitch File Transfer will be exhibiting and speaking at SecureWorld Expo, the leading regional security conference that brings together the security leaders, experts, senior executives, and policy makers who are shaping the very face of security.

The “Exhibits and Open Sessions Registration” for SecureWorld Expo is complimentary and it gives you access to the expo floor, the keynote presentations, and open industry expert panels. Plus, you’ll get to hear the luncheon keynote from L. Frank Kenney, The Data Breaches You Don’t See Hurt You The Most,” and the industry expert panel Data Protection: Walking the Thin Line Between Employee Productivity and Security.”

Here are the details:

What: SecureWorld Expo – Dallas

Where: Plano Convention Centre, Plano, TX

When: November 3, 2010 and November 4, 2010

Why: Meet the Ipswitch File Transfer team, learn about our solutions (from WS_FTP to MessageWay), listen in on L. Frank Kenney’s luncheon keynote, and keep up to date on the latest in the security world!

Plus, if you visit us and mention this blog post, you’ll receive a Starbucks gift card – on the spot!

See you in Dallas!

Yesterday I had the pleasure of speaking with the sales representatives and account managers at CompuCom, many of whom have been selling Ipswitch solutions for a long time.  It was a return visit to CompuCom’s Dallas headquarters for me, having attended a similar vendor fair about 6 months ago.

Many of our conversations centered on the types of problems that CompuCom customers are asking them help solve with technology solutions.  Top of the list are topics such as:  Group policy management, security, compliance, B2B exchanges and virtualization.

About a dozen or so of the representatives I talked with focus solely on renewal business.  It was nice to see the enthusiasm on long-term customer relationship and growing existing customer accounts.  One upsell in particular that was mentioned quite often for existing WS_FTP Server customers was adding the Ad Hoc Transfer module for person-to-person transfers using either Outlook or a browser.

Oh, and team Veeam – nice spending time with you guys.  You may have won the bowling match over team Ipswitch, but I return home to Boston knowing that Sam Adams beat Shiner Bock (TX’s so-called national beer) in the head-to-head comparison taste test!

We recently reached an amazing milestone in our iCare@Ipswitch program.  Through iCare, Ipswitch has donated over $2 million dollars to a variety of community and charitable causes.

As an employee of Ipswitch, I take great pride in knowing that our CEO has incorporated social conscience and philanthropy into the core culture of our company.  Not only does Ipswitch donate 5% of company profits to a variety of community programs, but also employees from around the globe volunteer to participate in events and causes.  It’s our unique deep-rooted culture that truly separates Ipswitch from other organizations that I have been a part of.

“We make more than software. We make a difference.

Community involvement is an integral part of Ipswitch’s culture and values. At the heart of the iCare@Ipswitch commitment we recognize that the vitality of our company is linked to the health of our communities. And we know that our communities cannot flourish unless we invest in their future.”

At my 1-year and 3-year Ipswitch anniversaries, Ipswitch gave me $500 to donate to a charity of my choice.  When my son was born last year, Ipswitch gave me another $500 to donate to my preferred charity.  These are personal and meaningful examples of why Ipswitch is so special.

Please take a minute to read more about Ipswitch’s community involvement and our iCare partners CARE, GiftsToGive, The Foundation To Be Named Later and the Equal Justice Initiative.

 

I’m sharpening my marketing skills at this week’s Social Media Strategies Summit.  I’ll be bringing back some innovative and creative ideas to help in our quest of having more open, engaging, relevant and educational conversations with customers and prospects over social channels.

We hope you follow and retweet us on Twitter, watch our videos on YouTube, write on our Facebook wall, connect with us on LinkedIn, and of course continue to read and comment on our blog posts.

ChannelPro has a nice interview with Ipswitch’s Loic Triger about Ipswitch’s partner program and news of our new “Elite” partner designation and deal registration program.

Here’s a quotes from Loic that I’d like to highlight because it truly describes how valuable our partnerships are to both Ipswitch and our customers.

“Our partners are integral to our growth, as they provide value to our customers by acting as an extension of our sales team.  The Elite-level expansion was created for those partners looking for even greater association and support from Ipswitch.”

Sales partners are an important branch of the Ipswitch File Transfer worldwide sales team.  Our partners provide our customers with ease of doing business and consultative solutions.  By continuing to invest in our partners and our partner program, our partners, our customers and Ipswitch all benefit.

Please do visit our partner webpage to find a local Distributor or Reseller, see our list of US Government and GSA resellers, or to learn more about the benefits of becoming an Ipswitch channel partner.

As you may have noticed Ipswitch maintains a robust network of qualified partners and distributors (including GSA providers) from which you can buy our technology.

There are also a number of web sites and other “grey” operations that sell old or “backup” WS_FTP products, dispensing license keys from old lists Ipswitch provided to resellers, dispensing copies of product that should be free (e.g., WS_FTP LE) or dispensing dead copies of the software.

From a technical point of view, there have always been risks from accepting these software packages, from installing software that may have been tampered with to add spyware to getting old product that may not work with Windows Vista and Windows 7 because it was developed before those OS’s existed.

However, you also take a risk against your credit history when you do business with these “grey” reseller firms, as they often use dubious financial services to convert your credit card information into cash.  Assuming these services aren’t stooping to the level of unabashed credit card harvesting, a recent security incident demonstrates why doing these transactions is still unsafe.

One of these “grey” financial services, Amsterdam-based, Russian-run Fethard, was recently reported as hacked, possibly by a rival.  This hack exposed shady internal processes and personally identifiable customer data to the entire Internet – information that criminals could use to impersonate and then draw on the credit of customers of sites that use Fethard.

Do you have any experiences with “grey” software vendors or the financial services that enable them (whether you used them for WS_FTP or not)?  If so I’d like to hear them.

Ipswitch File Transfer is going (more) global. We’re thrilled to announce the expansion of our already successful Ipswitch FT Partner Program.  It now boasts a number of new benefits for our global partners, including a new Elite Partner Level and a deal registration program.

The Elite Level expansion was created for those partners looking for even greater association and support from Ipswitch File Transfer.  A new deal registration program has also been introduced, which will incent resellers with additional discount points for registering qualified net new sales opportunities on the FT Partner Portal.

read more “Going Global: Ipswitch File Transfer Expands Partner Program”