Ten-Minute Response To Email Downtime Demanded By 70% Of Businesses
Ipswitch's Messaging and Network Alerting Solutions Shown to Fulfil Requirement of SMBs
Lexington, Mass. – July 19, 2005 – Ipswitch, the leading developer of network management, messaging and file transfer solutions, today welcomed new research from Quocirca, carried out on behalf of Dell, that highlighted the critical importance of email to small and medium businesses (SMBs). The report (http://www.quocirca.com/report_dell.htm) questioned 1,102 SMBs about the relevance of email in today’s business environment and the catastrophic effect of downtime.
Key findings included:
- Two-thirds of respondents said email was critical to the sales process
- 90% rated email as critical or important to the customer service process
- Over a quarter said sales would be significantly impacted within an hour of email going down
- 70% of organizations expect IT to respond within 10 minutes of email going down
- Business managers put a strong emphasis on better integration of email systems with other important applications
- The importance of email has risen 10% from last year
Ipswitch has two solutions particularly tailored for SMBs who understand the importance of collaborative messaging solutions and the need for instant reaction to network downtime. Ipswitch Collaboration Suite provides email and real-time collaboration, calendar and contact list sharing, and protection from spam and viruses, all delivered in an easy-to-use suite. Ipswitch WhatsUp delivers advanced network monitoring and mapping, flexible alerting and reporting, and secure web access with unparalleled ease of use. By detecting a problem within one minute, Ipswitch WhatsUp allows IT administrators to be the first to know about downtime.
“We understand that email, especially for SMBs, is an essential tool to communicate with customers, and has rapidly become the core of business processes,” explained Ipswitch’s vice president of marketing, Alex Neihaus. “As such we concentrate on producing valuable, reliable and easy-to-use solutions with SMBs in mind. Ipswitch WhatsUp is a simple yet highly customizable tool that alerts businesses of any downtime on the network before employees, and more importantly customers, become aware of it.”
Quocirca is a perceptional research and analysis company with a focus on the European market for information technology and communications (ITC). Its analyst team is made up of real-world practitioners with first-hand experience of ITC delivery who continuously research and track the industry. Quocirca works with global and local providers of ITC products and services to help them deliver on the promise that ITC holds for business. Quocirca’s clients include Oracle, Microsoft, IBM, CA and Cisco.
About Ipswitch, Inc.
Ipswitch develops and markets software that works for small and medium businesses worldwide. More than 100 million people use Ipswitch software every day to collaborate via Ipswitch Collaboration Suite, monitor their networks with Ipswitch WhatsUp ®, and transfer files over the Internet using the market-leading Ipswitch WS_FTP ® Professional client and Ipswitch WS_FTP Server. To view the Ipswitch blog, visit http://blogs.ipswitch.com. Ipswitch values community involvement, visit http://icare.ipswitch.com to find out how to become involved. For product and sales information, write to email@example.com or visit http://www.ipswitch.com.
# # #
WS_FTP and WhatsUp are registered trademarks of Ipswitch, Inc. All other product names are property of their respective owners.