Error Messages

Appendix B: Textual Error Messages

This Appendix lists common textual error messages. Each error message is followed by an explanation of the error, and some possible workarounds or solutions, if any exist.

Some of these error messages are returned by the FTP protocol and will appear in the WS_FTP log, preceded by a three-digit reply code.

Others of these textual error messages may appear in dialog boxes generated by WS_FTP Pro or your operating system.

For more information, see the KnowledgeBase on the Ipswitch web site, www.ipswitch.com.

"Blocking call canceled"

There are several possible causes for this problem. Try these tests in the order shown:

Disconnect from the FTP site if you are currently connected to it. Then turn on passive mode. After you have done this, try reconnecting to the site.
If you still receive this error message, set the network timeout for the site to 120 in the Classic interface:

If you are connected to a site, select Disconnect from the File menu.
Select Connect from the File menu to view the Connect to Remote Host dialog list.
In the Configured Sites list, select the site.
Click the Edit button.
Select the Advanced dialog.
Enter 120 or higher for the Network Timeout.

If you still receive this error after making the above changes, try the command line FTP (not the WS_FTP Command Line) and see if you can connect and how long it takes. Once you know how long it takes to connect, enter this time into the Network Timeout setting on the Advanced dialog of the site properties as described above.
If you still cannot connect please contact the FTP server administrator for assistance.

"Connection refused" or "Connection closed by remote"

Either the host is not running an FTP server program, or the FTP site is accepting connections only from certain clients, or there is a conflict within your network. See page 105 and follow steps 3 and 4.

"Disk quota exceeded"

The disk quota is not determined by WS_FTP Pro; it exists on the FTP site. You can either delete some files on the site to make room for your upload (if you have permission) or get more space from the site administrator.

"File too large to download"

This message is coming from the FTP site that you are connected to.
This site has a limit on how large a file you can download.

"Logon failure; Quitting."

The FTP site is not recognizing or accepting your user ID and/or password. Contact the FTP site administrator to verify that you are using the correct User ID and password.

"MDTM"

The current FTP site does not support Month-Day-Time-Marking; this means that after the file was uploaded, WS_FTP attempted to preserve the date and time, but the FTP site does not support this feature. However, the files will transfer correctly. Note that this is not a fatal error, even though it displays in red.

You can disable this option by selecting Preserve filetime on upload (MDTM support required) on Site Properties: Session.

"User access denied"

The error "530 user access denied" indicates that you are not properly
logged on to the server. Make sure the information on the Host Info dialog
of site properties is correct. Common problems are spaces, case sensitive entries, or incorrect user name or password. If you are unsure whether or
not you are using the correct user name and password, contact the FTP
site administrator.

Most FTP sites support anonymous logins where you do not have to
have an actual account on the FTP site in order to download files; the
user ID is the word Anonymous and the password is your e-mail address.
To test this, try connecting to the Ipswitch FTP site (ftp.ipswitch.com)
using the user ID "Anonymous."

If you do have to have an actual account on the FTP server, for example,
a server where you place your web pages, then you will need to obtain a
user ID and password from the server administrator and enter them in the host information tab.

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http://www.ipswitch.com


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